Business Analyst

Technical / Functional Skills & Roles & Responsibilities
Skills & Responsibilities
1. Requirements Gathering and Analysis:
Lead structured discovery workshops to capture and analyse functional and non‑functional business requirements.
Translate requirements across Sales Cloud, Service Cloud, Automotive Cloud, and Agentforce workstreams into detailed user stories, process flows, and acceptance criteria.
Maintain a comprehensive requirements traceability matrix to ensure end‑to‑end alignment throughout the delivery lifecycle.
Identify requirement gaps, inconsistencies, or constraints, and resolve them in partnership with Solution Architects and Technical Leads.
2. Process Mapping and Optimisation:
Document As‑Is business processes and design To‑Be processes aligned with Salesforce platform capabilities.
Identify opportunities for automation and recommend Salesforce‑native solutions such as Flows, Approval Processes, and Macros.
Facilitate process improvement discussions to ensure Salesforce adoption delivers measurable operational value.
3. Salesforce Functional Expertise:
Demonstrate strong functional understanding of Sales Cloud, Service Cloud, and Automotive Cloud objects, configuration capabilities, and standard features.
Support configuration tasks including page layouts, validation rules, record types, assignment rules, and picklist updates.
Collaborate closely with technical teams to accurately convey functional intent behind customisation needs.
Maintain awareness of Agentforce and Salesforce AI‑powered features to help align business expectations with platform capabilities.
4. User Acceptance Testing (UAT) Coordination:
Lead UAT planning and execution, including test case creation, test script development, and business user coordination.
Maintain structured defect logs and track retesting cycles through to closure.
Obtain formal business sign‑off and ensure test outcomes support go‑live readiness.
5. Stakeholder Communication and Reporting:
Serve as the central liaison between business stakeholders and the delivery team throughout all phases of the project.
Prepare and deliver sprint demos, status reports, requirement clarifications, and validation updates.
Maintain organised documentation across collaboration platforms such as SharePoint or Confluence.
6. Training and Change Management Support:
Support the development of training content, user guides, and quick‑reference materials for end users.
Assist in performing change impact assessments and execution of change management strategies.
Facilitate end‑user training and provide hands‑on support during hypercare and early adoption phases.
7. Certifications:
Required: Salesforce Administrator (ADM 201).
Preferred: Salesforce Business Analyst Certification, Service Cloud Consultant, Sales Cloud Consultant.
Generic Managerial Skills
Strong verbal and written communication skills, with the ability to engage effectively with senior stakeholders.
Excellent analytical and problem‑solving skills with high attention to detail.

Work arrangement
No