Sr. Software Engineer - Service Now ITSM Job

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Sr. Software Engineer - Service Now ITSM Job
Date: Oct 17, 2026
Job Requisition Id: 66330
Location:
Pune, IN
YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.
At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.
We are looking forward to hire Service Now ITSM Professionals in the following areas :
Role Summary
We are seeking a hands-on ServiceNow ITSM Developer with 4+ years of experience in Service Catalog, Flow Designer, integrations, and orchestration. The role focuses on scalable automation and platform enhancements.
Key Responsibilities
Service Catalog & Portal
Develop and maintain catalog items, record producers, and order guides
Build Flow Designer-based catalog workflows
Support ITSM processes (Incident, Request, Change, Problem)
Design, develop and Improve ITSM solution that enhance operational efficiency and drive self-service adoption
Flow Designer & Automation
Develop Flows, Subflows, and reusable Actions
Migrate legacy workflows to Flow Designer
Automate cross-system processes
Integrations & Orchestration (Core Focus)
Build and support REST/SOAP integrations
Use Integration Hub and custom spokes/actions
Implement end-to-end orchestration (provisioning, access, infra ops)
Configure and troubleshoot MID Servers
Ensure secure, reliable system communication
Basic-to-intermediate PowerShell knowledge
Knowledge Management
Manage knowledge bases and articles
Configure approval and publishing workflows
Platform Development & Support
Develop using Business Rules, Script Includes, and Client Scripts
Resolve issues across catalog, flows, and integrations
Support upgrades and platform enhancements
Must-Have Skills
Hands-on experience in:
Service Catalog development
Flow Designer (Flows, Subflows, Actions)
REST/SOAP integrations
Practical Exposure to:
MID Server setup and troubleshooting
Orchestration use cases
Working knowledge of:
JavaScript and Glide APIs
ServiceNow scripting framework
PowerShell
Experience with Service Portal customization
Good to Have
Experience with Integration Hub, CMDB / Discovery, Knowledge Management
Certifications: CSA (preferred), CAD (optional)
Years of exp. - 4 to 6 years
At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.
Our Hyperlearning workplace is grounded upon four principles
Flexible work arrangements, Free spirit, and emotional positivity
Agile self-determination, trust, transparency, and open collaboration
All Support needed for the realization of business goals,
Stable employment with a great atmosphere and ethical corporate culture
Apply now »
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