IT Support Specialist

Fleetworthy offers the only complete technology suite for fleet readiness, uniting safety and compliance, toll management, and weigh station bypass solutions. We help fleets streamline operations, control costs, and operate with confidence.
Trusted by 75% of the top fleets in North America, Fleetworthy offers the most adopted toll management solution and largest weigh station bypass network. Going beyond regulatory requirements, our safety and compliance capabilities strengthen safety programs and enable proactive audit readiness. We support millions of vehicles and drivers and are recognized across the industry for innovation and leadership.
Fleetworthy is shaping the future of fleet readiness with AI-enabled, connected fleet technology that keeps drivers safe, fleets compliant, and operations running at peak efficiency. Learn more at fleetworthy.com.
Role Overview
We're hiring an enthusiastic and customer-focused IT Support Specialist to join our Help Desk team. This is an entry-level role that is perfect for someone beginning their IT career who is eager to learn and grow in a fast-paced technology environment. As part of the IT Support team, you will be on the front lines supporting team members across the organization — solving everyday technical problems, building relationships, and delivering excellent service.
Core Responsibilities
End-User Support & Customer Service
Serve as the first point of contact for employees experiencing technical difficulties via phone, email, chat, or in person.
Provide friendly, patient, and professional customer service to end-users at all levels of the organization.
Log, track, and resolve incoming help desk tickets in a timely and thorough manner.
Troubleshooting & Issue Resolution
Diagnose and resolve basic hardware, software, and connectivity issues for end-users across multiple locations.
Escalate complex or unresolved issues to senior IT staff with detailed documentation of steps already taken.
Follow established procedures and knowledge base articles to resolve common support requests.
Equipment & Setup
Assist in the setup, configuration, and deployment of laptops, desktops, peripherals, and mobile devices for new employees.