Outbound Sales Representative

We are seeking an enthusiastuc Outbound Sales Representative to join our team. In this role, you will serve as the engine behind our sales conversion and client retention efforts.
You will be responsible for following up on leads, re-engaging past clients, supporting field service professionals with estimates, and ensuring exceptional service delivery across every customer touchpoint.
Compensation & Benefits:
Starting Rate: $5.00 - $6.00 per hour
Health Allowance
Retention bonus
Performance-based pay raises (Month 3, Years 1 and 2)
Key Responsibilities:
1. Lead Conversion & Sales Support
Proactively follow up on unsold estimates via phone, email, and text to address customer objections, answer pricing questions, and convert quotes into booked jobs.
Collect required project deposits using authorized payment procedures and coordinate handoffs with scheduling teams.
Follow up on pending inquiries, abandoned calls, and warm leads to ensure no prospective client is overlooked.
2. Customer Satisfaction & Relationship Building
Conduct post-service follow-up calls (“Happy Calls”) within 24 hours of job completion to ensure client satisfaction and address unresolved concerns promptly.
Encourage satisfied customers to leave online reviews and document all feedback in ServiceTitan.
Perform proactive outbound outreach to residential and commercial clients to re-engage inactive accounts and promote seasonal maintenance services.
3. Systems, AI, & Workflow Management
Review customer conversations handled by our AI answering service (Avoca) to provide seamless human intervention and schedule appointments.
Audit daily dashboards (LocalIQ and ServiceTitan) to reclassify abandoned calls, review call recordings, and assign follow-up tasks to the correct internal departments.
Manage customer email communications and support Service Professionals by gathering missing job photos, measurements, and project details to complete estimates efficiently.
Mandatory Requirements:
Experience: 2+ years of experience in sales, inside sales, sales support, or virtual administrative assistance (experience in home services, HVAC, plumbing, or trades is a strong plus).
Software Skills: Proficiency with CRM software—experience with ServiceTitan or similar field management systems (e.g., Jobber, Housecall Pro) is highly preferred.
Communication Skills: Excellent verbal and written English communication skills with a strong comfort level making a high volume of outbound calls.
Sales Aptitude: Confident discussing pricing, overcoming customer objections, and closing estimates over the phone.
Remote Setup: Reliable high-speed internet connection and a dedicated, quiet home workspace.

Work arrangement
Yes