Adult Clinical Services Manager - Geraldton, ON NU101926 (Non-Union)

Summary
The Adult Clinical Services Manager (CSM) is a full-time permanent role based on-site, in-person in Geraldton/Longlac, ON with responsibilities that extend across the NOSP catchment area within the District of Thunder Bay. This responsibility also includes site lead for the Marathon and Manitouwadge NOSP offices and communities, as well as providing coverage support for the Children Clinical Service Manager. The CSM plays a crucial role in providing operational leadership, program development, and ensuring high-quality, evidence-based service delivery within the mental health and substance health field. The CSM provides direction and support for clinical and administrative supervision in alignment with NOSP mandates, strategic direction and agency policies with the goal of supporting staff for success within their respective roles, contributing to the overall success of NOSP as an active member of the Leadership Team. Additionally, the CSM actively engages in program planning, management, and evaluation, fostering cross-sectoral relationships and partnerships within communities to ensure the delivery of evidence-based and high-quality programs and services. Reporting directly to the Executive Director, the primary responsibility of this role is to manage Adult Portfolio programs and services within the Recovery Framework. This includes ensuring alignment with NOSP funding agreements, strategic direction, agency policies, our accreditation with the Canadian Centre for Accreditation, and the collective agreement.
Salary range:
$ 79, 478.66 - 94, 774.17 per annum*
* potential salary increases may include a sliding scale based on the anniversary of the hire date and a 1.5% increase effective on April 1, 2025.
Benefits:
Competitive and comprehensive employer paid health and dental benefits, along with paid sick-time
The Healthcare of Ontario Pension Plan (HOOPP)
12 paid days off to honor and observe statutory holidays, including a holiday shutdown during the winter break
4-weeks’ vacation* with 3 Family Care Days and 3 Floater Days pro-rated for the first year of employment
*vacation entitlement increases based upon number years of employment.
Other Benefits:
Expense claim reimbursement for mileage and meals when traveling across the district
Flexible work schedule in accordance with accrual of flex time
Opportunities for growth and professional development
Agency Wellness Committee initiatives
Financial assistance with relocation is available
Job Duties and Responsibilities
Management and Administrative Responsibilities:
Participate as a collaborative member of the Leadership Team in program planning, management and evaluation, ensuring programs are developed, rolled out, delivered and managed in alignment with agency funding agreements, in keeping with evidence-based practice, utilizing a LEAN framework and within a Recovery framework.
Participate in program development management and leadership functions, which includes identifying new program needs to address the changing community needs. Collaborate with the Executive Director, Leadership team, and Quality Improvement Committee to develop and implement new, improved services, ensuring the availability of necessary resources such as staff, space, materials, measurement tools, and outcome tools.
Support and manage programs and partnerships in alignment with agency accountabilities, including funding contracts, Memorandums of Understanding (MOUs), Project Charters, etc.
Represent NOSP on community Committees and Networks and participate in various community initiatives as assigned by the Executive Director and/or agreed upon by the Leadership Team.
Develop, establish and maintain effective collaborative working relationships with community partners/ stakeholders to ensure outreach, coordination and integration of NOSP services.
Gain and maintain an understanding of presenting issues within the community for which this position is site and regional lead, and the presenting issues as they influence the programs and services delivered across the District by NOSP, and communicate and strategize around the same to the Leadership Team in an ongoing manner.
In collaboration with the Executive Director and broader Leadership Team, respond to compliments, concerns and complaints from the community.
Respond to and document in a timely manner, serious occurrences, imminent risk concerns and in-house incidents and forward the same to the Executive Director.
Monitor, collect, analyse and submit data, bringing forward concerns, opportunities and/or recommendations, resulting from the same, to the Leadership Team.
Participate in the development of an annual, individualized work plan, supporting NOSP’s annual operating plan which, in turn, supports NOSP’s strategic plan.
Develop a district-wide travel schedule, collaboratively with the Leadership Team, to ensure personal presence across all sites on a routinely scheduled basis.
Manage after-hour on-call responsibilities, on a rotating basis with membership of the Leadership Team, supporting EASE staff and volunteers working/volunteering evenings and weekends.
Be available via cell phone one hour prior to start of agency opening and until agency close to address any issues arising around shift coverage/absences, programs and services, etc.
Provide coverage for members of the Leadership Team during their absence.
Maintain regular communication with the Executive Director around activities of the agency.
Participate in the recruitment of new staff and provide leadership for new-staff onboarding and agency and position orientation.
Roll-out new and/or updated policies and procedures, educate staff around the same and manage in accordance with the same.
Participate in accreditation activities and maintenance.
Participate in research and program evaluation projects within the agency.
Participate in NOSP Committees and Working Groups, as assigned by the Executive Director or collaboratively agreed upon by the Leadership Team.
Provide site management for physical sites as assigned by the Executive Director.
Attend and actively participate in scheduled Leadership meetings.
Participate in scheduled once-monthly supervision meetings with the Executive Director.
Develop personal goals for continued learning and engage in ongoing development and self-evaluation.
Be receptive to receiving and open to providing constructive and timely feedback to the Executive Director and members of the Leadership Team around their performance with the goal of supporting for individual success within their respective roles and with a view of ensuring sound leadership within NOSP, staff wellness and workplace satisfaction and organizational success, all of which ultimately contributes to the ability of NOSP to effectively meet the needs of individuals, families and community.
Clinical Responsibilities:
Provide the necessary leadership to support staff for success within their roles.
Facilitate regularly scheduled 1-1 Supervision/Clinical Supervision meetings with direct reports.
Lead the formal performance enhancement process for individual staff.

Employment type
Full-Time

Work arrangement
No