Business Advisory New Associate

Skill required: Network Services - Cisco Routing and Switching Operations
Designation: Business Advisory New Associate
Qualifications:Any Graduation
Years of Experience:0 to 1 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do?
The team works on workforce management solution with different stake holders and work on various Tickets & cases which are actioned resolved accordingly in coordination with multiple vendors & team.
Looking for a candidate who has expertise in Networking and has good knowledge on fundamentals of Network
A solution that validates the ability to install, configure, operate, and troubleshoot medium-size route and switched networks. What are we looking for?
Primary skill - Cisco Routing and Switching Operations - P1
Secondary skill - Field Force Enablement - P1
Excellent English speaking and writing skills is a must (with trainable on Technical Process)
Must understand customer support or operations type environment such as project coordinator, Customer service agent, technical support staff or service engineer etc
Must have worked in a ticketing systems,tool. Assign,Process Tickets, update tickets, escalate,followup, closure, feedbacks Roles and Responsibilities:
In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
Your primary interaction is within your own team and your direct supervisor.
In this role you will be given detailed instructions on all tasks.
The decisions that you make impact your own work and are closely supervised.
You will be an individual contributor as a part of a team with a predetermined, narrow scope of work.
Please note that this role may require you to work in rotational shifts
This position will be the primary interface point between client and Vendors across globe in delivering: Site access requests, Dispatch Technicians to site and materials receipts, shipments- Rigorously follow established processes
Receives client tickets to manage, coordinate and perform site access, Material receipts, shipments, technical engineer dispatch to site and similar operation function within required,limited time (SLO driven)
Coordinates customer requested work to be completed by the field technicians and ensures completion
Manages the database for dispatch of metro-based field technicians
Performs root cause analysis to operational problems and follows defined procedures to resolve correctly and update tools and documents accordingly.
Maintaining permanent site access lists and portal rosters, coordinated between multiple external vendors and internal business unit representatives
Documents troubleshooting efforts and customer information in data capture tool as and when required, transfers call or promptly notifies responsible party for resolution
May need to support client report preparation and presentation
Demonstrates understanding of the customers needs and maintains high customer satisfaction ratings
Maintains and update various tools (order entry, incident management, knowledge management and client information systems) and service desk procedures

Work arrangement
No