Automotive Technical Support Specialist

Ready to take your hands-on workshop experience to the next level? Join our technical hotline team and provide remote support to the dealer network of a major automotive manufacturer.
What you’ll do:
Technical Support & Diagnostics: Guide and advise dealership technicians through complex diagnostic procedures using official manufacturer documentation.
High-Priority Case Management: Track critical technical cases and vehicle-off-road issues to ensure swift resolution.
Quality & Manufacturer Liaison: Gather and escalate field data to help the manufacturer continuously improve product quality.
System Incident Resolution: Troubleshoot and resolve technical issues related to diagnostic tools.
Field Engagement: Participate in technical meetings and occasionally conduct on-site dealership visits for specialized cases.
What We’re Looking For
Proven Experience: Solid background as an automotive technician (mechanical/electrical) with a strong track record in troubleshooting and diagnostics.
Technical Know-How:
Deep understanding of automotive mechanics and vehicle electronics.
Ability to read wiring diagrams and master diagnostic tools.
Comfortable navigating technical documentation.
Working knowledge or proficiency in technical English is a plus.
Soft Skills:
Great team player with strong communication skills.
Good teaching skills and active listener.
Curious, eager to learn, and highly dedicated.

Employment type
Full-time

Work arrangement
Hybrid