Analyst, Client Services & Operations

Who We Are:
Galaxy Digital Inc. (Nasdaq: GLXY) is a global leader in digital assets and data center infrastructure, growing the economy that runs on code. Galaxy delivers the onchain infrastructure that connects institutions to digital assets, including trading, advisory, asset management, staking, self-custody, and tokenization. Galaxy also develops and operates data center infrastructure to power AI and HPC workloads. Anchored by its Helios campus in Texas, Galaxy is building a multi-gigawatt pipeline of more than 5.7 GW of potential capacity, positioning it among the largest and fastest-growing data center developers in North America.
The Company is headquartered in New York City, with offices across North America, Europe, the Middle East, and Asia.
Additional information about Galaxy's businesses and products is available on www.galaxy.com.
What We Value:
We are a diverse team of free thinkers, and fast movers united to help investors and creators energize the global economy. We are looking for individuals who thrive in a culture of builders and overachievers and embrace high performance, transparent feedback, and a mission-first approach. Our culture shapes our way of working and gets us where we want to be.
Seek Excellence.
Be Selective To Be Effective.
Be Highly Aligned, Loosely Coupled.
Disagree Transparently.
Encourage Independent Decision-Making.
Build Dream Teams.
Who You Are:
We are looking for a highly organized, detail-oriented individual to join the Galaxy Asset Management team and support the day-to-day execution of client servicing and internal operational workflows. This role will work closely with senior managers and cross-functional teams to ensure client requests are handled accurately, efficiently, and in accordance with internal processes and priorities
What You’ll Do:
Reactively servicing clients independently by responding to adhoc requests and servicing as liaison between the Firm, our internal team, and our client
Analyze client requests and identify and implement solutions by working with necessary internal and external parties
Partner closely with FinOps, Legal, Compliance, Marketing, Investment Teams, and other internal functions to support client-related workflows
Track deliverables, deadlines, and outstanding items to ensure requests are completed on time
Leverage systems, automation, and standardized processes to improve the speed and accuracy of recurring workflows
Backup Client Managers who are traveling by receiving client requests and working with other client managers to validate and put into production
Coordinate and prepare ad hoc data and information requests, including DDQs, RFPs, reporting, and other client materials
Help prioritize requests based on client tier, urgency, complexity, and internal resource requirements
Identify opportunities to improve processes, reduce manual work, and create greater consistency across client servicing workflows
What We’re Looking For:
Experience in client services
Project and time management skills
Business acumen, strong organizational and communication skills
Attention to detail, polished professionalism, and a strong commitment to professional work ethic are a must in this role
Given the sensitive, confidential nature of this role, discretion and good judgement are critical
Ability to identify and communicate complex issues clearly and succinctly
Strong diagnostic, analytical and problem-solving skills
Strives to learn, analyze and implement best business practices developed within the marketplace
Team player with high energy and a positive attitude who can adapt to evolving client requests
Bachelors degree
2+ years of experience
Bonus Points:
Solid understanding of MS Office applications, business applications and the use of databases
Proficient understanding of private fund structures
What We Offer:
Competitive base salary and discretionary bonus
Hybrid/Flexible Working Arrangements
Flexible Time Off (paid)
3% 401(k) company contribution
Company-paid health and protective benefits for employees, partners, and other dependents
Generous paid Parental Leave
Competitive family planning benefits for US employees
Opportunities to learn about the Crypto industry
Smart, entrepreneurial, and fun colleagues
Free daily snacks and weekly breakfasts/lunches
Employee Resource Groups
Free coaching and counseling sessions through Headspace
Apply now and join us as we grow the economy that runs on code.
The base salary ranges included below will be commensurate with candidate experience, expertise and local market. Final offer amounts are determined by multiple factors, including candidate experience and expertise. At Galaxy, we maintain a total compensation philosophy which consists of a competitive base salary, annual bonus, and equity incentives.
Base Salary Range
$110,000—$140,000 USD
Galaxy respects diversity and seeks to provide equal employment opportunities to all employees and job applicants for employment without regard to actual or perceived age, race, color, creed, religion, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital or partnership or caregiver status, ancestry, national origin, citizenship status, disability, military or veteran status, protected medical condition as defined by applicable state or local law, genetic information or predisposing genetic characteristic, or other characteristic protected by applicable federal, state, or local laws and ordinances.
We will endeavor to make a reasonable accommodation to the known limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete the application process or to participate in an interview, please contact careers@galaxy.com.