Customer Service Associate

About this role:
Wells Fargo is seeking a Customer Service Associate to join our Commercial Banking Operations team within Wholesale Operations. In this role, you'll be the first point of contact for commercial clients, helping them navigate account-related questions, resolve complex issues, and access banking solutions that support their business needs. Learn more about the career areas and business divisions at wellsfargojobs.com.
In this role, you will:
Problem-solve with purpose: Serve as the front-line subject matter expert on every call. Your focus is to uncover the true objective behind each inquiry—not just what’s being asked, but why it’s being asked. You’ll need to think critically, offer creative solutions when appropriate, and help shape clear guidelines that align with policy and regulatory standards
Provide support to internal and external customers in account management, operations, documentation, and technical support
Review basic or tactical customer issues regarding products and services, billing, account questions, or account transactions with narrower impact
Receive direction from managers and exercise judgment within defined parameters while developing understanding of the related policies, procedures, or compliance requirements
Act as a primary support person for the customer and internal partners supporting customer services
Provide information to managers as well as internal and external customers to resolve customer issues
Required Qualifications:
6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
6+ months of Mutual Fund Financial Services
6+ months of Annuity Financial Services
Financial Service Contact Center experience
Experience processing complex transactions and performing extensive re-search to resolve complex customer inquiries
Basic Microsoft Office skills
Knowledge of investment terminology
Excellent verbal, written, and interpersonal communication skills
Ability to navigate multiple computer systems, windows, applications, and utilize search tools to find information
Ability to interact effectively with internal and external partners and clients/customers
A BS/BA degree or higher
Job Expectations:
This position is not eligible for Visa sponsorship
Candidate must be based out of posted location
This position offers a hybrid work schedule
Relocation assistance is not available for this position
Ability to work additional hours as needed
Posting Location(s):
1525 W WT Harris Blvd, Charlotte, NC 28262
Posting End Date:
25 Oct 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.