Document Production Associate

Position summary
The Document Production Associate position is responsible for providing word processing and/or document production services for our clients.
Job duties
(* denotes an “essential function”)
*Utilize appropriate logs and/or tracking software for all document production work
*Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle
*Perform work in document production, proofreading, intake and workflow coordination functions, as needed
*Use established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfaction
*Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
*Communicate with team members, lead, supervisor or client on job or deadline concerns
*Meet contracted deadlines for service delivery to our clients
*Troubleshoot basic software or hardware problems
Help to foster a proactive environment of continuous service enhancement and relationship building with the client
Perform quality assurance on work, as requested
Adhere to Williams Lea Tag policies, in addition to client policies
Use equipment and supplies in a cost efficient manner
Working conditions
Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site.
Ability to work overtime as needed.
Work is performed in a professional work environment.
Professional attire required.
Must be able to work sitting down most of the time.
High school diploma or equivalent
Minimum (1) year document production experience preferably in a legal, banking or large corporate environment
Skilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
Familiar with other software programs for editing and/or creating documents
Strong attention to detail; able to work on multiple projects simultaneously
Must have good organizational skills
Must be able to meet deadlines and complete all projects in a timely manner
Ability to handle sensitive and/or confidential documents and information
Able to exercise good judgment to make decisions that conform to business needs and policy
Good problem solving skills, with the ability and understanding of when to escalate a problem to a supervisory level
Ability to maintain professional composure when working with immediate deadlines
Ability to work both independently and collaboratively as part of a team
Ability to work in a fast paced environment
Ability to communicate professionally both verbally and in writing
Must be self-motivated with a positive attitude
Proven customer service skills are required in order to create, maintain and enhance customer relationships

Employment type
Full-time

Work arrangement
No