Field Collections Agent

Start Date: 11 January 2027
Location: Newport - Applicants will travel up to 90 minutes (approximately) from their home address to visit our customers.
Salary & Rewards
£28,665 per annum (based on a 40-hour week)
£4,200 annual car allowance
Uncapped monthly bonus
Minimum earning potential: £32,865 per annum (including car allowance)
No warrant work involved
Is this role for you?
Do you:
Hold a full UK driving licence and have access to your own vehicle?
Enjoy working independently, outdoors, and meeting people face-to-face?
Value flexibility and autonomy in your working day?
If so, we'd love to hear from you.
About the Role
As a Field Collections Agent, you'll represent Orbit, visiting customers in their homes to help them address outstanding balances and identify sustainable solutions. This is a customer-focused role where empathy, communication, and problem-solving skills are essential.
Your Responsibilities
Working independently, you will:
Visit customers to discuss outstanding arrears and available payment options.
Manage both regulated and non-regulated accounts.
Process payments and arrange suitable repayment plans.
Reconnect customers with relevant client services and support.
Explain the potential consequences of continued non-payment.
Update account outcomes in real time using an Orbit-issued iPad.
Working Hours
Flexible 40-hour working week
Shift patterns covering 8:00am to 8:00pm, Monday to Friday
Option to condense hours into a 4-day working week
Benefits
31 days holiday (including bank holidays and December shutdown)
Fuel card for business mileage
Referral bonus scheme
Uncapped monthly bonus scheme (typically £200-£400)
Comprehensive 4-week induction programme
Access to Medicash health cash plan
Employee Assistance Programme (EAP)
Employee networking groups
Monthly online team events, competitions, and fundraising activities
"Moments that Matter" recognition awards
Additional voucher and prize incentives throughout the year
Essential Requirements
Clear criminal record
No CCJs, IVAs, or bankruptcies within the last six years
Full UK driving licence with no more than six penalty points
Access to your own vehicle
Comfortable using technology and working independently in the field
Important Information
As Orbit operates within a regulated environment, all successful candidates will be required to undergo:
A basic criminal records check
A credit check
Please note we are unable to progress applications where a CCJ, IVA, or bankruptcy appears on a credit file, or where applicants do not have the right to work in the UK.