US Payroll ADP – Senior Associate

The Opportunity
Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.
As a US Payroll ADP Senior Associate you will support payroll operations within our People Operations team, focusing on payroll administration, employee records, inquiries, and process execution across the employee lifecycle. As a Senior Associate you will analyze complex issues, build meaningful client connections, guide junior team members, and develop your technical skills while navigating changing priorities and delivering work that aligns with business needs within our Managed Services practice. In this role at PwC Acceleration Center India, you will handle payroll activities tied to ADP, resolve employee inquiries, support compliance with labor law and HR protocols, and contribute to the day-to-day execution of human resource operations.
Responsibilities
Managing US payroll operations in ADP, including recurring processing, payroll adjustments, and payroll cycle tracking
Reviewing employee pay data, time records, and payroll inputs for accuracy before processing
Resolving payroll inquiries and escalating complex issues in line with HR service delivery protocols
Interpreting payroll policies, labor laws, and employment procedures to support compliant transactions
Maintaining employee records and documentation with careful attention to data integrity and confidentiality
Coordinating payroll issue resolution across HR operations, finance, and vendor support teams
Analyzing payroll discrepancies, identifying root causes, and recommending process improvements
Supporting employee lifecycle transactions such as onboarding, changes, and terminations as they affect payroll
Monitoring service metrics and recurring trends to improve payroll delivery and reduce processing errors
What You Must Have
At least a Bachelor's degree
At least 2 years of experience
Oral and written proficiency in English required
What Sets You Apart
Preference for at least one of the following fields of study: Measurement, Data Science, Industrial-Organizational (I/O) Psychology, or a related field
Experience supporting payroll operations or human resources service delivery
Familiarity with ADP payroll systems and employee data management
Using data and metrics to inform process improvement recommendations
Applying critical thinking to payroll issues and process documentation
Communicating with clients and adapting to changing priorities

Work arrangement
No