Senior Admissions Counselor

Company Description Masters' Union is a business school that focuses on industry-driven, practical education delivered by experienced leaders and practitioners. The institution emphasizes real-world learning, hands-on projects, and close engagement with the business community. Programs are designed to prepare learners for dynamic careers in business, technology, and entrepreneurship. Masters' Union values innovation, academic rigor, and a learner-centric approach, providing a collaborative environment for both learners and team members.
Role Description The Senior Admissions Counselor is a full-time, on-site role based in Gurugram. This position is responsible for guiding prospective learners through the admissions process, from initial inquiry through enrollment. Day-to-day tasks include responding to inquiries, conducting admissions consultations, explaining program details, and addressing questions about curriculum, fees, and outcomes. The Senior Admissions Counselor will evaluate applications, coordinate interviews, and maintain accurate records of all interactions using admissions systems and CRM tools. The role also involves collaborating with academic and marketing teams, participating in events and information sessions, and contributing to the development of outreach and conversion strategies to meet enrollment goals.
Qualifications
Candidates should possess strong Interpersonal Communication and general Communication skills to engage effectively with prospective learners and stakeholders.
Candidates should possess solid Customer Service skills to provide timely, accurate, and supportive guidance throughout the admissions journey.
Candidates should possess Sales-related skills to manage leads, conduct persuasive consultations, and support conversion from inquiry to enrollment.
Candidates should possess an understanding of Education environments, programs, and learner needs to advise applicants appropriately.
Additional beneficial qualifications include experience in admissions or counseling, familiarity with CRM or admissions software, strong organizational and time-management skills, and the ability to work with data to track and improve conversion metrics.
A bachelor’s degree in Business, Education, Communications, or a related field is preferred; previous experience in higher education admissions or student-facing roles is an advantage.

Work arrangement
No