Application Support Engineering Senior Associate

Are you ready to make an impact at DTCC?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.
Pay And Benefits
Competitive compensation, including base pay and annual incentive
Comprehensive health and life insurance and well-being benefits, based on location
Pension / Retirement benefits
Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
The Impact You Will Have In This Role
The Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. May include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in-depth subject matter expertise in existing and emerging development methodologies, tools, and programming languages. Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions. The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to escalate and resolve technical support incidents.
Your Primary Responsibilities
Verify analysis performed by team members and implement changes required to prevent reoccurrence of incidents
Resolve Critical application alerts in a timely fashion including production defects, providing business impact and analysis to teams, handling minor enhancements as needed
Review and update knowledge articles and runbooks with application development teams to confirm information is up to date
Collaborate with internal teams to provide answers to application issues and escalate to as needed
Validate and submit responses to requests for information from ongoing audits
Review and Execute Disaster Recovery scripts during planned and unplanned outages, providing BCM evidence as needed
Identify and implement automation opportunities to reduce manual effort associated with application monitoring
Partner with development teams to provide input into the design and development stages of applications
Execute the pre-production/production application code deployment plans and end to end vendor application upgrade process (e.g. SNOW, SF, etc)
Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately
Qualifications
Required Qualifications - Minimum of 6+ years of experience in Application Support, Production Support, Site Reliability Engineering (SRE), or related roles
Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent practical experience
Strong experience supporting mission-critical services applications in a 24x7 production environment
Excellent analytical, troubleshooting, and problem-solving skills with the ability to lead complex incident investigations
Technical Requirements - Amazon Web Services (AWS) experience REQUIRED, including: - ECS
EC2
RDS PostgreSQL
AWS Glue
Kinesis
S3
CloudWatch Monitoring
IAM Security and Access Controls
Lambda (preferred)
Strong PostgreSQL administration and SQL experience - SQL query development and performance troubleshooting
Command-line database support
Monitoring and diagnostics
Experience supporting Snowflake data platforms
Experience with IBM MQ- Queue Manager administration
Channel troubleshooting
OAM security concepts
Message flow analysis
Experience with Autosys scheduling and batch operations
Strong Linux/Unix administration and command-line experience
Experience troubleshooting file transfer solutions (SFTP, Managed File Transfer platforms)
Understanding of application integrations, APIs, middleware, and messaging platforms
Experience with log analysis and monitoring tools
Knowledge of networking fundamentals including DNS, TCP/IP, firewalls, and load balancing
Automation & AI - Experience creating operational automations to reduce manual effort and improve reliability
Strong willingness and aptitude to quickly adopt new technologies, including: - Generative AI tools
Microsoft Copilot
AI-assisted troubleshooting solutions
Comfortable leveraging AI to improve operational efficiency and incident response is highly desirable
Operational Excellence / SRE - Experience supporting Production, Disaster Recovery (DR), and Operational Resiliency testing
Familiarity with SRE concepts including: - Service Level Objectives (SLOs)
Service Level Indicators (SLIs)
Error Budgets
Operational Observability
Continuous Improvement
Experience performing root cause analysis and driving permanent corrective actions
Ability to lead or participate in Major Incident Management (MIM) calls
Experience with release management, change management, and production deployments
ITSM & Governance - Experience using ServiceNow or similar ITSM platforms for: - Incident Management
Change Management
Problem Management
Knowledge Management
Experience creating and maintaining technical documentation, runbooks, and support procedures
Understanding of audit, compliance, and operational risk requirements
Soft Skills - Excellent verbal and written communication skills
Ability to communicate effectively with business, development, infrastructure, and executive stakeholders
Strong ownership mindset with the ability to drive issues to resolution
Ability to prioritize multiple competing tasks in a fast-paced environment
Strong collaboration and teamwork skills
Work Schedule Requirements - Willingness to participate in: - On-call support rotations
Weekend support activities
Late-night maintenance windows
Disaster Recovery and Resiliency testing events
Ability to respond to production incidents during off-hours when required
Preferred Qualifications - Experience supporting: - Financial market infrastructure applications
Trade processing platforms
Data warehousing solutions
Real-time messaging systems
Experience with observability tools such as Splunk, Datadog, Dynatrace, or similar monitoring platforms
Experience working in Agile, DevOps, or SRE organizations
Understanding of cloud modernization and application migration initiatives
Key Success Factors - Rapid troubleshooting of complex production issues
Automation-first mindset
Continuous service improvement focus
Strong customer and stakeholder orientation
Ability to learn new technologies quickly and become a subject matter expert
Commitment to operational stability, resiliency, and platform modernization
Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Work arrangement
Hybrid