Residence Life Manager

Job TitleResidence Life Manager
Job CategoryM&P - AAPS
Job ProfileAAPS Salaried - Student Management, Level B
Job Family GroupStaff - Non Union
DepartmentUBCO | Residence Life | Student Housing and Hospitality Services | Business Operations
Compensation Range$7,158.42 - $10,292.25 CAD Monthly
The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.
Job End Date
Ongoing
Posting End DateOctober 27, 2026
Note: Applications will be accepted until 11:59 PM on the Posting End Date.
This position is subject to the satisfactory completion of required background checks
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
UBC Okanagan Student Housing
UBC’s Okanagan campus is an innovative hub for research and learning situated in the heart of Syilx Okanagan territory. With 63 Undergraduate and 26 Graduate programs, the campus has a student population of approximately 11,500, representing 114 countries. UBC Okanagan Student Housing offers on-campus accommodation to approximately 2,100 students with a variety of modern traditional, single-connected and townhome style residences. The residence community is comprised of eight traditional-style residence and two suite-style residence communities. 85+ live-in student staff support a dynamic Residence Life program that features nine vibrant living learning communities.
Job Summary
As a member of the Residence Life leadership team, this position is responsible to provide support services that foster student learning, success and strong student communities through meaningful orientation and transition experiences. Establishes a climate that supports and facilitates student-focused approach to customer service and support. Supports and contributes implementation of the UBC Student Residential Experience such as Residence Life program curriculum development, staff recruitment, supervision, training and development, and student leadership development. To be responsible for all aspects of student life in an on-campus residence area and live in assigned accommodation. To manage the overall program and the residence life budget in their assigned area. To coordinate the delivery of all Residence Life services to residents to accomplish departmental goals. This position is responsible for providing a residence life program that furthers student recruitment, retention, academic success, personal, and community and leadership development.
Residence Life is a 24-hour operation providing support to students and responding to all resident crises and residence emergencies as well as inquiries from students, parents, emergency services and other university personnel.
The Residence Life Manager is required to live in an assigned private apartment in their residence area, and is highly visible, works flexible hours, and is on-call 24 hours a day, 7 days a week and participates in a rotating on-call schedule for student and residence facilities emergencies. Frequent irregular hours including extended workdays; attendance at evening and weekend meetings, programs, functions; and occasional travel are required. Work has sessional peaks and an annual cycle.
Organizational Status
This position provides supervision to a team of student employees including: Residence Advisors, Senior Residence Advisors and Program Resource Advisors.
Reports to the Assistant Director, Residence Life. Works in cooperation with Facilities and Maintenance Services team, Residence Front Desk, Residence Administration and other area administrative staff. Regularly liaises with Food Services personnel, Health & Wellness. Campus Security staff, RCMP, Fire Department, and campus Student Services and Student Development units.
Work Performed
To be responsible for residence management in the following areas:
Employee Management
- Builds, motivates and supervises a team of part-time student staff. Leads and coaches towards effective performance and service excellence.
- Conducts performance management processes of Residence Life student staff which includes performance evaluations, discipline and terminations.
- Responsible for full cycle recruitment of Residence Life student staff which includes job descriptions, interviews, training and onboarding.
- Organizes and implements the orientation, training, and ongoing development of Residence Life student staff responding to current needs as necessary throughout the year.
- Provides 24 hour on-call support of staff responding to students in distress, fire systems and facilities emergencies.
- Ensures all employees work in a correct, safe manner, and are trained in regard to all necessary safety and environmental regulations, standards, practices and procedures. Ensures safety practices are in compliance with applicable WorkSafeBC regulations, UBC Student Housing and Hospitality Services policy and UBC policy.
Community Development:
- Assist in budget preparation for residence life in assigned residence area and approves and dispenses departmental programming funds at area level.
- Develop a year long outline of educational, recreational, social and wellness programs and manages the programming in an assigned residence area.
- Implement programs through advisory staff that contribute to personal and community growth of residents.
Residence Conduct:
- Promotes, regulates, and supports residence behavioural standards process.
- Manages administrative judicial process (residence standards) in assigned residence area.
- Decides all judicial sanctions, and communicates decision to appropriate person(s).
- Assists with appeals of standards decisions.
- Reviews and revises residence behaviour standards, annually
Crisis Management:
- Respond to crisis incidents and determine how best to support students to ensure the impact is mitigated and all involved are supported through the interpretation, implementation and administration of departmental policies. A densely populated community of vulnerable youth means significant volume (weekly) of crisis incidents.
- Liaises with parents, faculty, staff who may be impacted by critical incidents to ensure they are appropriately supported and works with AVP Students' Office, Campus Security, RCMP, emergency services to support broader investigations and crisis response.
- Provide ongoing post-incident support of residents and staff impacted.
- Maintain building security and safety by coordinating on-call schedules, scheduling building rounds and communicating with Campus Security dispatch.
Student Support:
- Act as a resource person for students and staff on personal, academic, and social concerns and advise students on a group and individual basis, including providing personal crisis support, guidance and referral, assistance to students on administrative and procedural requirements and act as a mediator and resource on issues between and among students in residence.
- Liaise with and refer students to other student services departments, examples include Campus Health & Wellness, Equity and Inclusion Office, International Programs & Services, Student Learning Hub, Aboriginal Programs & Services and Disability Resource Centre and Sexual Violence Prevention and Response office.
- Available daily to students and staff, during posted office hours and on call 24 hours a day to Residence Life and Administration and student staff, seven days a week.
Project Development and Management:
- Review and assess all aspects of student life in residence including assessing the effectiveness of previous years' policies and programs. Researches and writes reports with recommendations.
- Assist in the review and development of departmental policies and procedures and as necessary, implement changes to improve quality of residence living.
- Initiate, develop and implement orientation programs that support new students in their transition to residence and university.
- Assist in revising departmental literature such as: Residence Contract, Residence Advisor Orientation Manual, Roommate Contracts etc.
Partnerships:
- Represent the Department with non-residence groups; including parents and campus organizations, regarding to residence policies, student issues and concerns.