Manager, Membership and Development Operations

Iconic New York institution The Paley Center for Media, where media, sports, gaming, tech, and entertainment come together is seeking a Manager, Membership and Development Operations is responsible for supporting the overall strategy of the Development department through engagement, recruitment, audience development and fulfillment of member benefits. Additionally, they will lead the design, and maintenance of operational procedures for all fundraising activities within The Paley Center’s databases in concert with the Finance department and other departments as necessary. The individual in this role will be responsible for reporting and tracking donations, generating lists and reporting on progress against goals. This role will require a high level of accuracy, confidentiality, and integrity, as well as a strong base of knowledge in the areas of database functionality, data hygiene and analysis, fundraising protocols, and non-profit best practices. This position is exempt.
RESPONSIBILITIES
Development and Membership
Serve as the departmental expert in Dynamics 365 and Universe functionality, stay up to date on new developments and skillfully share knowledge and train other users
Make recommendations for process improvements and analytics insight opportunities
Ensure Paley CRM ecosystem is used to full potential and maintain and update configuration for the most user-friendly functionality and output
Work across departments to craft and schedule Membership communications including, but not limited to, digital renewal emails, acknowledgements, and membership cards
Lead and implement the Media Council event registration process
Engage as a Paley Ambassador for social media initiatives by actively sharing Paley’s social media posts within one’s own networks, to amplify the organization’s reach and foster community engagement
Operations & Gift Administration
Maintain or update existing procedures for Development department, including but not limited to financial reconciliation, data configuration, documentation of standard operating procedures, training and onboarding
Work and support all engagement efforts, directly soliciting members, meeting our annual revenue goal, managing the fulfillment of member benefits, and the building professional relationships with our members
Support Public and Industry membership cultivation as needed
Provide training and support to all Development team members to maximize use of databases
Oversee and/or conduct all data entry with accuracy including creating new customer, membership, and gift records, updating contact information, research, relationships, etc.
Execute tax acknowledgement process via CRM as part of the acknowledgement letter process, in partnership with the Institutional Giving team.
Provide annual donor reports
Data Management, Data Integrity, and Hygiene
Adhere to industry best practices and organizational procedures regarding the entry, maintenance, and storage of data
Ensure that database is well maintained, comprehensive, up to date, ensuring database integrity
Liaise with IT, Operations, Marketing & Communications to support integrations with other software platformsReconcile with Finance Department on a monthly basis and as needed
Maintain up to date records of all members and development prospects.
Data Output & Analytics
Develop key insights using analytics to optimize the strategy and execution, ultimately reaching membership goals
Collaborate with development staff and other departments to create standard and custom lists, extractions, and reports
Regularly generate departmental status report to measure progress against fundraising goals
Work with development team to generate mailing lists and merge lists for direct mail and email appeals, as well as event invitation lists, invoices, and pledge reminders
Utilize key data and analytics to share insights across departments
Develop dashboards to provide quick, accurate, up to date information for team members as well as executive and volunteer leadership
And other tasks as necessary
CORE COMPETENCIES
Our successful employees meet the following criteria:
Highly organized with proven ability to meet deadlines and budgets
Outstanding leadership skills and ability to lead cross functional teams
Ability to take ownership of all tasks and manage simultaneously
Outstanding verbal communication and superior business writing skills
Positive and professional demeanor with excellent interpersonal, administrative, and managerial skills
Ability to handle and prioritize multiple tasks while maintaining attention to detail
Resourcefulness, creativity, and strong problem-solving and research skills
REQUIREMENTS
3+ years’ experience in Development and Membership operations or analytics
Proficiency in Dynamics 365 or similar CRM database required
Proficiency with Microsoft Office suite, particularly Excel, is required
Excellent organizational and project management skills with meticulous attention to detail
Ability to work early mornings and late evening, when necessary, to support Paley events and programs
A proactive and entrepreneurial approach to work; self-starter and fast learner
Ability to meet tight deadlines
Strong organizational skills, strong attention to detail, interpersonal skills, good judgment, and ability to work collaboratively and independently in a fast-paced, goal-oriented environment
Ability to work cross-department and cross-functional
Strong work ethic with desire and preference to work in-person as part of a cohesive, collaborative, high-energy, in-the-office work environment
Bachelor’s degree from an accredited college or university
Bilingual fluency in Spanish a plus
Compensation Range: $70,000 - $80,000
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
The Paley Center for Media maintains a strong policy of equal opportunity in employment. It is our objective to recruit, hire, and retain the most qualified individuals without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other characteristic or status protected by applicable federal, state, or local law. Our equal employment philosophy applies to all aspects of employment, including recruitment, compensation, benefits, training, promotions, transfers, job benefits, and terminations.
ABOUT THE PALEY CENTER FOR MEDIA
The Paley Center for Media is the world’s leading 501 (c)(3) nonprofit cultural institution whose mission is to preserve our media history and to explore media’s powerful shaping influence on our culture.
The Paley Center for Media owns the iconic, New York Paley Museum where media, sports, gaming, tech, and entertainment come together, and during the year, produces unmatched programs for the public and industry. On the public sid

Employment type
Full Time (Exempt)

Work arrangement
No