You will drive impact as a self‑motivated, proactive, results‑oriented Client Relationship Manager with JPMorganChase Healthcare Payments, where you’ll consult directly with leading U.S. provider organizations to strengthen relationships, elevate scorecard performance, and directly influence revenue retention and growth.
As a Client Relationship Manager in Healthcare Payments, you are self-motivated, proactive, and results-oriented, and you thrive in an open, professional, team‑oriented environment. In this role with JPMorganChase Healthcare Payments, you will directly influence revenue retention and revenue growth. As a Client Relationship Manager, you will support some of the largest provider organizations in the United States through regular, direct customer engagement. As an individual contributor, you will guide clients with a consultative approach to help them achieve their revenue and scorecard goals.
J.P. Morgan Healthcare Payments supports healthcare organizations of all sizes with an end-to-end suite of solutions built specifically for healthcare. Backed by deep industry expertise and the scale of J.P. Morgan Payments, we connect consumers, providers, payers, and health tech companies across every healthcare payment transaction, creating a faster, simpler experience for all. Our solutions are compliant and certified to HIPAA to securely process payments and move healthcare data at scale. Through embedded integration, they streamline operations, reduce friction, and improve the consumer experience.
Job responsibilities
Support Business Development activities which contribute to the achievement of the annual revenue plan
Demonstrate a thorough understanding of JP Morgan Healthcare Payments solutions, products and processes
Work with Team to Identify opportunities to upsell customers additional Healthcare Payment solutions
Represent the team in client meetings
Help clients prioritize projects to best meet goals
Serve as an escalation point for any service issues from client: manage the escalation activities and is meticulously organized
Collaborate with JP Morgan Healthcare Payments Business Development, Professional Services and Customer Service in support of your customers
Maintain accurate and timely documentation of all activities relevant to the position
Required qualifications, capabilities, and skills
At least 5 years of experience in a customer-facing sales position
Excellent people skills and ability navigate hard conversations with clients
Ability to quickly learn and understand JP Morgan’s solution suite and articulate our value proposition
Sound judgment in compliance, setting customer expectations, and managing sensitive customer situations and data
Excellent organizational skills and follow-ups
Preferred qualifications, capabilities, and skills
Bachelor’s degree or higher
Healthcare technology experience preferred