Infrastructure Technician

United States
This position is not eligible for employer sponsorship. Applicants must be legally authorized to work and must not require employer sponsorship.
Location:
2727 N Central Ave, Phoenix, Arizona 85004 United States of America
To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.
Job Summary:
Install, test, modify, and terminate network cabling within the U-Haul corporate headquarters and data center environment. Perform server installations, drives, switches, routers, ladder racks, cages, and cabinets. Work with physical networking equipment, determine work priorities, manage order commitments, perform custom installations and troubleshooting, and conduct advanced testing.
Responsibilities:
Installation, termination, testing, and labeling of all cross-connects within the data center.
Moving and installation of cabinets and relay racks.
Troubleshooting circuits using circuit testing equipment.
Performing remote hands services with internal IT teams.
Hardware installation including, but not limited to, shelves, power strips, rails, cable management, and networking equipment.
Reporting current status via the ticketing system (Cherwell), shift reports, and email.
Maintaining accurate records and documenting all problems.
Exhibiting quality workmanship on all work and maintaining data center cleanliness.
Escalating service requests that require additional information.
Performing other duties as assigned.
Knowledge, Skills, and Abilities:
Knowledge of cable limitations, including distance limitations.
Ability to read installation drawings, including Visio drawings, spreadsheets, and CAD layouts.
Data center experience installing and moving equipment, replacing defective components, and performing cabling work.
Basic understanding of the booting process and command-line functions.
Ability to troubleshoot switched, multiplexed, media-converted cross-connects, and intra-building cross-connects.
Familiarity with system command languages.
Knowledge of data center operations, including generators, UPS systems, PDUs, chillers, air handlers, and fire alarm systems.
Basic understanding of AC/DC power principles.
Experience installing and repairing commercial alarm, card access, and/or CCTV systems.
Preferred certifications include Fluke CCTT Copper, Fluke CCTT Fiber, Digital Lightwave Testing, BICSI Level II Copper, BICSI Level II Fiber, CompTIA A+, and CompTIA Network+.
Minimum Requirements:
1-3 years of related work experience with server builds in a production data center environment.
2-5 years of structured cabling experience.
High school diploma or GED required.
Ability to perform all essential job functions, including walking, standing, bending, stooping, climbing, lifting, and manual dexterity, with or without reasonable accommodation.
Ability to lift up to 50 lbs.
Ability to work days, nights, weekends, and holidays as needed.
General knowledge of safe working practices, including tool safety, eye protection, and ladder safety.
Proficiency with basic PC operations required; proficiency with Microsoft Office applications preferred.
Strong organizational, time management, and prioritization skills.
Strong written and verbal communication skills.
U‑Haul Offers:
Medical insurance
Prescription drug plans
Dental & Vision plan with hearing care discounts
Onsite medical clinic for team members and eligible family members
New indoor fitness gym (Midtown Phoenix campus)
Get Fit Gym Reimbursement Program
Registered Dietitian Program
WeightWatchers®
CVS Virtual Care
U‑Haul Kids Program
24‑Hour Nurse Line
Wellness Program (Healthier You initiatives & challenges)
Mindset App Reimbursement
Pet Insurance & Wellness plans
Career stability
Opportunities for advancement
Valuable on‑the‑job training
Tuition Reimbursement Program
Free online courses for personal and professional development at U‑Haul University®
401(k) Savings Plan
Employee Stock Ownership Plan (ESOP)
Company‑paid life insurance
Voluntary life insurance options
Short-Term and Long‑Term Disability
Critical Illness, Accident & Hospital Indemnity plans
Business & business travel insurance
MetLaw Legal Program
MetLife Auto & Home Insurance
LifeLock Identity Theft Protection
Dave Ramsey’s SmartDollar® Financial Wellness Program
U‑Haul Federal Credit Union
Paid holidays, vacation, and sick time
You Matter Employee Assistance Program (EAP)
Discounts on cell phone plans, hotels, computers, vehicles & more
Community involvement & volunteer opportunities
U‑Haul Mothers Program (Paid maternity leave)
#LI-DJ1
U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.