Guest Services Supervisor

COMPANY OVERVIEW
At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here.
Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.
POSITION PROFILE
Assist the Guest Services Manager by overseeing the responsibilities of the guest service staff. Ensure that the guests are being serviced in a professional and competent manner. Smile and greet customers in a welcoming manner, as the first point of contact.
ESSENTIAL RESPONSIBILTIES
Can perform and assist with all the front desk functions to include but not limited to the following Guest Service Aide, PBX Operator, Guest Service Agent, Reservationists, etc. Has complete working knowledge and understands the software system, to include all daily transactions, and reservations operations.
Knows how and where to post all charges and knows all the room rates. Train all new Guest Service Agents.
Communicate with the Engineering Department regarding any maintenance requests from the guests.
Check AM and PM discrepancy reports. Communicate with the Housekeeping Department regarding guest rooms and requests.
Issues safety deposit boxes to guests when requested.
Provide for a safe work environment by following all safety and security procedures and rules.
Ensure proper staffing levels of the guest service department by assisting Guest Services Manager in preparing weekly schedule and maintaining proper documentation (time cards, disciplinary procedures, reviews, etc.).
Assist the Guest Services Manager by handling special requests, group blocking and unusual circumstances.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
Requires having excellent computer and cash handling skills
Present a sociable, outgoing, lively and guest service oriented behavior.
Working knowledge is generally learned on-the-job.
Communicate information and hotel services to management, staff and guests.
PHYSICAL DEMANDS
Ability to stand for extended periods of time.
Lift, pull, push, bend, and move items to support the hotel and outlets
BENEFITS PACKAGE
Competitive Salary
Daily Pay!
Team Member Hotel Discount Program
Uniforms Provided for most positions
Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
Paid PTO
401k with employer match
Food and Beverage Discounts
Tuition Reimbursement