Community & Patient Liaison - Denison, IA

About Us: Main Street Health is the nation's largest provider of value-based care exclusively serving rural America. We believe in the old ways of medicine when healthcare was simpler. By partnering with rural hospitals and communities, we reinforce the importance of trust and relationship-driven care required in rural areas. We provide our partners with world-class care locally, in a sustainable, long-term, mission driven model that is built to last.
About the Role: The Community & Patient Liaison is a unique hybrid role that combines traditional clinic support with referral coordination, provider relationship management, and community outreach. The goal is to create an exceptional patient and provider experience while helping grow the Cancer Center through strong local engagement.
Responsibilities:
Clinic Operations
Prepare clinic and support oncologist during clinic days
Room patients, obtain vitals, and assist with patient flow
Coordinate labs, imaging, treatment orders, and follow-up appointments before the patient leaves
Schedule infusions, office visits, and outside referrals
Track outstanding tests and ensure patients stay on their care plan
Serve as the primary local clinical support resource
Referral Coordination
Obtain medical records and required documentation as necessary
Establish and maintain external referral relationships
Follow up on pending referrals and referral barriers
Communicate appointment status back to referring offices
Maintain referral activity within the CRM/EMR
Ensure a seamless referral experience for providers and patients
Community Provider Outreach
Visit referring provider offices on a regular cadence
Build relationships with PCPs, specialists, surgeons, hospitalists, ED providers, office managers, and referral coordinators
Educate practices on referral processes and Cancer Center services
Deliver updated marketing materials
Provide referral appreciation gifts (cards, chocolates, etc.)
Identify opportunities and barriers to referral growth
Marketing & Community Engagement
Support provider lunches and educational events
Participate in community outreach activities
Coordinate with central marketing on local campaigns and collateral
Support local online presence and Cancer Center awareness initiatives
Performance & Reporting
Track referral volume and conversion
Monitor time from referral to first appointment
Document community outreach activity
Identify referral trends and improvement opportunities
Provide regular updates on provider engagement and growth initiatives
Success Measures
High patient satisfaction and efficient clinic operations
Strong relationships with community providers
Increased referral volume and reduced referral leakage
Timely referral processing and scheduling
Consistent provider outreach and engagement
Qualifications:
Certified Medical Assistant, Certified Nursing Assistant or Licensed Practical Nurse required
Clinical experience in a primary care, specialty care or ambulatory healthcare setting
Proficiency in using electronic health record systems for documentation, scheduling and care coordination
Experience providing patient education and presenting to community groups
Ability to support outreach, education and engagement initiatives for new clinical programs or service lines
Demonstrated commitment to community engagement and access to care
Excellent interpersonal and communication skills to build rapport with physicians, patients and community partners
Ability to work collaboratively with clinical and administrative teams
Compassion for delivering patient-centered care and building community health initiatives
Those who thrive at Main Street Health possess these qualities:
An entrepreneurial spirit. Must be a tenacious self-starter.
Flexible and adaptable to a constantly changing workload.
Must enjoy working in a fast-paced environment.
A sense of humor and a down-to-earth nature.
Employment Type: Exempt, Full-Time