Service Coordinator

Positions Available: 1
Department: Youth Services
Location: Onsite – 70 Richmond St E
Position Type: Full-Time
Salary: $58,000 – $65,000
Existing Vacancy
Closing Date: November 2, 2026
Friends of Ruby supports 2SLGBTQIA+ youth aged 16–29 through mental health services, social programs, and housing. We operate a Youth Drop-In Centre offering barrier-free counselling, case management, and community programming, alongside a Transitional Home providing emergency and long-term housing with life-skills support. Our work is rooted in intersectional, anti-oppressive, and decolonized approaches, and we are committed to treating everyone with dignity, respect, and inclusion.
About the Role
As the Service Coordinator, you will be responsible for:
Serving as the first point of contact for youth, staff, visitors, vendors, and community partners.
Coordinating program schedules, room bookings, service providers, and daily administrative operations.
Maintaining participant records, documentation, resource directories, and reporting requirements.
Providing administrative support, including scheduling, correspondence, filing, data entry, and SharePoint administration.
Supporting front desk operations, inventory management, kitchen coordination, deliveries, and facility organization.
Supporting youth programming, events, and connecting youth with appropriate services and supports.
Your Competencies
People-Focused: Approaches work with kindness, empathy, and respect.
Collaboration: Works well with others, actively looks for opportunities to collaborate, builds trust, and contributes to collective goals.
Integrity: Communicates honestly and effectively, follows through on commitments, and takes appropriate responsibility for outcomes.
Growth & Learning: Demonstrates curiosity, openness to feedback, and commitment to personal and professional development.
Respectful & Affirming Practice (IDEA): Respects and validates diverse identities and experiences, acts with fairness, and contributes to safe, inclusive spaces.
Required Credentials
Minimum 1 year of administrative experience.
Strong knowledge of PHIPA and confidentiality requirements.
Proficiency with Microsoft Office 365, Teams, Excel, Word, PowerPoint, and related software.
Strong organization, time management, communication, relationship-building, discretion, and independent judgment skills.
Why Work with Us?
Join a mission-driven, inclusive organization where your work creates lasting impact for 2SLGBTQIA+ youth, your contributions are valued, and you can bring your authentic self to work—with opportunities for professional growth and meaningful, challenging work aligned with your values.
What We Need
Must be legally authorized to work in Canada.
Must provide a satisfactory Vulnerable Sector Police Check.
Must reside in Ontario.
Willing to work onsite Monday to Friday at our two locations in downtown Toronto.
Must have flexibility to work evenings and weekends on occasion as needed.
Important Note
If you have accessed Friends of Ruby services in the past year, we kindly ask that you refrain from applying for this position. This policy helps to ensure objectivity and avoids potential conflicts of interest. We prioritize equal opportunity for all applicants and aim to maintain the integrity of our organization. We appreciate your understanding and commitment to a fair hiring process.
How to Apply
To ensure a fair and efficient hiring process, we kindly ask that all applications be submitted directly through the job posting link. We are unable to accept phone inquiries regarding this position. Due to the high volume of applications, we receive, we are only able to contact candidates who have been selected for an interview.
Please note that no artificial intelligence tools will be used in the screening, assessment, or selection of candidates. AI will be used in notetaking during calls.
Friends of Ruby is committed to an inclusive and accessible hiring process. If you require accommodation at any stage, please inform our Culture & Equity team.
Preference will be given to members of the 2SLGBTQIA+ community as part of our commitment to equity and representation.
Apply by November 2, 2026 and help us create brighter futures for 2SLGBTQIA+ youth.
We can’t wait to hear from you!

Employment type
Full-Time, Permanent

Work arrangement
No