Sr. Customer Service Agent I

Want to build a brighter, bolder future and cultivate your career? Join Ecolab’s team and help create a world in which we all thrive.
Ecolab is seeking a Senior Customer Service Agent I to join our team in (City, State – if applicable). As a Senior Customer Service Agent I, you’ll support specialized and distributor accounts, using your experience and judgment to resolve more complex customer issues. You’ll be a trusted partner to our customers and field associates, handling a steady volume of inbound calls while maintaining accurate records and ensuring every interaction reflects Ecolab’s commitment to service excellence.
How You’ll Make an Impact:
Respond to 100–120 inbound calls daily from customers and field/sales associates
Provide support to specialized and distributor accounts with a focus on accuracy and professionalism
Use sound judgment to resolve customer issues within established policies
Maintain and update customer data in Order Entry and Order Processing systems
Escalate complex quality, service, or application questions to appropriate internal teams
Support new hire coaching and knowledge sharing across the team
Determine urgency of messages and prioritize accordingly
Collaborate with cross-functional teams to ensure customer satisfaction
What’s Unique About This Role:
You’ll work with more complex customer accounts and inquiries
You’ll have greater autonomy in decision-making within established guidelines
You’ll play a key role in onboarding and mentoring new team members
You’ll gain exposure to specialized systems and customer segments
Minimum Qualifications:
High school diploma or equivalent
One year of customer service experience
Experience using Microsoft Office Suite software (Excel, Word, Access, and Outlook
No immigration sponsorship available for this position
Preferred Qualifications:
Bachelor’s degree completed or in process
Experience using customer service software
Experience accurately typing a minimum of 25 words per minimum
Experience interacting professionally with others and working independently in a fast-paced environment
Experience utilizing a multi-line telephone system
Strong problem solving and interpersonal skills
Excellent verbal and written communication skills
Highly dependable team player
Experience prioritizing workload and completing responsibilities on time
Fluent in <Insert language requirements>
SAP experience
What’s in it For You:
Starting on Day 1: Access to our comprehensive benefits package including medical, dental, vision, matching 401K, company-paid pension, stock purchase plan, paid parental leave, select discounted childcare resources, and more!
The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments
The ability to make an impact and shape your career with a company that is passionate about growth
The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best
About Ecolab:
At Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.