Customer Education Trainer (Virtual, SaaS)

At Varicent, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the 2025 Forrester Wave Report for SPM, 2023 Ventana Research Revenue Performance Management (RPM) Value Index, Gartner Peer Insights, 2024 Gartner SPM Market Guide, and G2. Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more. Here’s why you’ll thrive at Varicent:
Innovate with Purpose: Build impactful solutions for customers worldwide.
Join Excellence: Work in a diverse, collaborative, and innovative team.
Shape the Future: Lead in redefining revenue optimization.
Grow Together: Unlock your potential in a supportive environment.
Join us at Varicent—where your talent and ambition meet limitless opportunities for success!
Summary of the Role and Team
As a Customer Education Trainer, you will join Varicent’s Customer Education team and play a critical role in helping customers develop the skills, knowledge, and confidence needed to successfully use Varicent solutions.
You will lead the delivery and ongoing evolution of Varicent’s instructor-led customer enablement programs, including the Admin Enablement Program and product-focused webinar series. Working closely with Product, Customer Success, Support, and Education teams, you will design and facilitate learning experiences that improve product adoption, customer proficiency, and long-term customer success.
This role combines training delivery, learning program design, cross-functional leadership, and customer advocacy. In addition to facilitating training sessions, you will help shape education strategy, mentor team members, and contribute to the growth and scalability of Varicent’s customer education programs.
What You Will Be Doing
Deliver engaging virtual instructor-led training (vILT) sessions, webinars, and customer learning experiences focused on Varicent products and best practices
Partner with instructional designers and subject matter experts to develop, maintain, and improve customer enablement programs and training curricula
Translate complex product concepts into practical, customer-focused learning experiences that support adoption and business outcomes
Design and recommend new learning programs, formats, and educational resources based on customer needs, product evolution, and learner feedback
Analyze participant feedback, learning effectiveness, and training metrics to continuously improve program quality and customer outcomes
Mentor facilitators and support the development of training standards, instructional practices, and team capabilities
Collaborate with Product, Support, Enablement, and Customer Success teams to align learning initiatives with customer goals and product strategy