Supervisor, Retail Sportsbook

About Us
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
About the Team
Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin.
Responsibilities:
Supervises Sportsbook cashiers; ensures all transactions are performed according to Company policies as well as state and federal regulations
Monitors all monies being wagered
Approves or denies wagers from guests in conjunction with the Risk and Trading team
Maintains Sportsbook vault
Conducts sweeps/bankroll increases on cashier drawers as necessary
Monitors performance, conducts basic maintenance, and customer experience on kiosks
Handles escalated guest disputes in the Sportsbook
Reports issues and discrepancies to management immediately
Advises management of any operational concerns
Assists with training, developing, measuring performance, disciplining, and/or scheduling department staff, as assigned
Enforces Company’s Standard Operating Procedures
Maintains high visibility throughout the Sportsbook
Provides outstanding customer service in a timely manner to both guests and fellow employees
Performs other duties as assigned
Requirements:
High School diploma or GED equivalent required.
1+ years’ experience with cash handling and sportsbook betting experience preferred.
1+ years’ ticket writer/cashier experience preferred.
Must be able to obtain and maintain valid gaming license as determined by the Ohio State Lottery and Gaming Commission for the position.
Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process.
For information about our benefits, please visit https://benefitsatfanatics.com/
Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit https://benefitsatfanatics.com/
Salary Range
$23—$23 USD
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