Senior Product Associate - Navigation & Wayfinding

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.
As a Senior Product Associate in Digital Channels Experience & Growth – Navigation & Wayfinding, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
This role will involve being the primary product counterpart to a team of engineers working on web development in the Chase logged-in experience. Our team owns navigation & wayfinding, meaning we constantly have to answer the question “How can we help users find what they are looking for?”. This role will make you to consider navigating websites in a new light, you may never look at a simple menu the same way again! Our goal is to optimize the customers ability to explore with confidence, reduce their clicks-to-task, and keep the customer oriented within the experience as they navigate around it.
Job responsibilities
Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
Considers and plans for upstream and downstream implications of new product features on the overall product experience
Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
Writes the requirements, epics, and user stories to support product development
Coordinates with stakeholders representing multiple Lines of Business who may raise dependencies against our product area.
Works closely with the team’s Agility Lead to manage metrics such as backlog health, epic cycle time, and epic delivery validation.
Runs refinement and grooming sessions with the tech team to clarify requirements and gather effort estimates for stories.
Partners with designers and content editors on wireframes for new layouts and menu additions.
Considers how to balance the end-to-end user experience with business needs and priorities.
Collaborates with backend engineers on technical requirements like eligibility for different experiences, menus, and entry points
Required qualifications, capabilities, and skills
3+ years of experience or equivalent expertise in product management or a relevant domain area
Proficient knowledge of the product development life cycle
Experience in product life cycle activities including discovery and requirements definition
Developing knowledge of data analytics and data literacy
Experience using Jira and Confluence
Preferred qualifications, capabilities, and skills
Knowledge of experimentation practices such as A/B Testing with feature flags
General knowledge or prior experience with web development
Understanding of financial products (Card, Deposit, Investments) and customer needs across banking segments (Personal, Business, and Private Banking).
Prior experience working in a highly matrixed, complex organization.