ADA Leave Administrator / HR Compliance Lead

ADA Leave Administrator / HR Compliance Lead
Employment Type: Full-Time
Work Model: 100% Remote)
Schedule: Monday to Friday, 9-hour shift within US Eastern Time
Language Requirement: Advanced English (C1/C2 - Written and Verbal)
Position Overview
As an ADA Leave Administrator, you will serve as the Subject Matter Expert (SME) for Teleperformance USA’s Leave of Absence (LOA), Americans with Disabilities Act (ADA), and Religious Accommodation policies. You will drive the end-to-end interactive process, advising both employees and management teams while ensuring full compliance with US federal and state leave regulations.
Key Responsibilities
Candidate Requirements
What We Offer
Stable, full-time schedule with US holidays aligned.
Direct collaboration with US corporate operations and management teams.
100% Home Office (Work-from-Home anywhere in Mexico).
Competitive base salary with local benefits package.
Technical Skills: Experience using HRIS / Case Management tools (Workday or similar system experience is a strong plus).
Education: High School Diploma / High School equivalent required; experience and practical US compliance knowledge are heavily prioritized over formal degrees.
English Proficiency: Advanced English (C1/C2) with strong written and verbal communication skills for detailed legal/HR documentation and stakeholder communication.
Experience: 3+ years of direct, hands-on experience managing US leave of absence and compliance processes (ADA, FMLA, PWFA) end-to-end. Must have direct experience making determination decisions (approvals/denials) without relying on third-party vendors.
HR & Payroll Support: Address employee payroll inquiries related to PTO policies and assist with HR ticket volumes as needed.
Compliance & Auditing: Assist in annual local, state, and federal compliance audits and ensure internal systems reflect updated paid time off (PTO) and leave laws.
Case Tracking & SLA Management: Log, track, and manage case documentation within Workday and case management systems. Monitor accommodation end dates and initiate proactive follow-ups within established SLAs.
Subject Matter Expertise: Serve as an expert on US federal and state accommodation guidelines (ADA, FMLA, PWFA, pregnancy, and military leave). Educate employees and managers on policies and practices.
Accommodation & LOA Interactive Process: Act as the primary point of contact for employees submitting ADA, religious accommodation, and LOA requests. Facilitate the interactive process from intake to final approval/denial and operational implementation.

Work arrangement
Yes