Assistant Facilities Manager

Associate Facilities Manager – JLL
What this job involves:
As an Associate Facilities Manager on our Performance team, you'll serve as the operational backbone of our facilities management technology ecosystem. This role combines systems administration expertise with strategic facilities support, focusing on computerized maintenance management systems (CMMS) and facility service request processes. You'll be instrumental in ensuring seamless operations across client portfolios by maintaining system integrity, generating critical performance analytics, and enabling teams to deliver exceptional facility services. Your work directly impacts operational efficiency, client satisfaction, and JLL's ability to provide data-driven facility management solutions.
What your day-to-day will look like:
Administer and optimize the JLL Corrigo work order system, ensuring data integrity, proper configuration, and maximum system capability to meet internal and client objectives
Produce monthly, quarterly, annual, and ad-hoc reports analyzing work order activity, scheduled maintenance, service level compliance, labor metrics, project status, and incident trends
Serve as the Subject Matter Expert for your assigned portfolio, resolving CMMS-related questions, troubleshooting support issues, and training new and existing users on system features and best practices
Plan, schedule, and coordinate frequency-based maintenance activities using industry and client best practices, collaborating with Facility Managers to achieve tactical goals and objectives
Develop and deploy inspection, assessment, and audit forms while maintaining comprehensive system documentation, creating new materials as needed and updating existing resources
Manage the MRO parts ordering process for assigned teams, optimize preventive maintenance auto-ordering capabilities, and collect data to enhance maintenance programs
Interface with vendors, call center operations, and facilities staff to ensure seamless work execution with minimal client disruption, while coaching vendors on Corrigo system utilization
Required Qualifications:
3+ years of experience in Facilities management
Minimum 5 years of experience managing CMMS/work order applications with demonstrated expertise in performance analytics and data analytics
Undergraduate degree or equivalent experience in facilities management, operations, or related field
Highly proficient in MS Office Suite with advanced Excel skills for data analytics, manipulation, and reporting
Demonstrated process orientation with strong data-driven skill sets and superior aptitude for technology systems
Exceptional written and verbal communication skills with proven ability to provide outstanding customer service and collaborative support
Strong organizational abilities with capacity to multitask, plan work under time constraints, and operate independently without direct supervision
Proven track record maintaining system and data integrity while complying with client standards, specifications, and best practices
Preferred Qualifications:
Experience with JLL Next Generation Maintenance systems and processes
Proficiency in SmartSheet, MS SharePoint, and data visualization tools for enhanced reporting capabilities
Background in physical inventory management and MRO supply chain coordination
Experience developing and configuring system notification messages, print formats, and communication mechanisms
Familiarity with call center operations and escalation management processes
Knowledge of the Corrigo Data Governance Process and OVID user provisioning systems
Experience training diverse audiences including account teams, client staff, and vendor partners
Location: Remote
Shift: 08 Hour Day - 1st Shift/Morning Shift (United States of America)

Work arrangement
Yes