Manager, Order Management

About Us:
Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.
How We Work:
At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
Bold in how we dream and innovate
Responsive to feedback, challenges and opportunities
Accountable for results and best in class outcomes
Visionary in future focused problem-solving
Exceptional in execution and impact
The Role
The Manager, Order Management is responsible for leading and scaling the Order Management function, ensuring accurate, compliant, and efficient execution of the Quote-to-Cash (Q2C) process while driving operational excellence across the organization. This role provides strategic and people leadership, overseeing day-to-day operations while developing talent, optimizing processes, and enabling business growth.
The Manager will partner closely with Sales, Finance, Legal, Revenue, Operations, and Customer Success leaders to implement scalable solutions, improve customer experience, and drive continuous process transformation. This role is expected to influence cross-functional initiatives, leverage automation opportunities, and establish a high-performing team culture focused on accountability, innovation, and business outcomes.
Location: This is a hybrid role based in our Draper, UT office 4 days a week.
Key Responsibilities
People Leadership & Talent Development
Lead, coach, and develop a team of Order Management professionals and supervisors, fostering a culture of accountability, collaboration, and continuous improvement
Build organizational capability through talent development, succession planning, performance management, and employee engagement initiatives
Establish clear goals, performance expectations, and development plans aligned to departmental and company objectives
Drive workforce planning and organizational readiness to support business growth and evolving operational requirements
Operational Excellence & Governance
Own end-to-end Order Management operations, ensuring high levels of accuracy, compliance, productivity, and customer satisfaction
Ensure timely processing of orders while maintaining adherence to company policies, contractual obligations, and critical business deadlines, including month-end and quarter-end closes
Serve as a senior escalation point for complex order, contract, revenue, and fulfillment issues requiring cross-functional coordination and executive visibility
Maintain strong internal controls, audit readiness, SOX compliance, and adherence to regulatory and corporate governance requirements
Strategic Process Improvement
Identify and lead initiatives that improve efficiency, scalability, automation, and operational effectiveness across the Q2C lifecycle
Partner with business and technology teams to implement system enhancements and drive adoption of best-in-class Order Management processes
Champion continuous improvement methodologies and leverage data-driven insights to eliminate bottlenecks and enhance operational performance
Evaluate existing workflows and organizational structures to ensure alignment with business priorities and growth objectives
Cross-Functional Leadership
Build strong partnerships with Sales, Finance, Revenue, Legal, Customer Success, and Operations leaders to resolve challenges and deliver business outcomes
Influence strategic decisions affecting Order Management and broader Q2C processes
Represent the Order Management function in leadership forums, transformation programs, and business planning activities
Support mergers, acquisitions, new product launches, geographic expansion, and other strategic company initiatives as required
Performance Management & Reporting
Establish, monitor, and report on key operational and business performance metrics
Analyze trends, risks, and opportunities to proactively drive improvements in service levels, productivity, quality, and employee performance
Develop executive-level reporting and recommendations to support decision-making and organizational priorities
Ensure documentation, SOPs, policies, and knowledge management assets remain current and scalable
What You Bring
5+ years of leadership experience, including managing managers, supervisors, or large operational teams in Order Management, Revenue Operations, or a related function
Proven success leading teams in a fast-paced, high-growth technology or SaaS environment
Deep understanding of Quote-to-Cash (Q2C), Order Management, contract lifecycle management, revenue considerations, and operational controls
Strong knowledge of enterprise business systems and process automation tools, with experience in Salesforce, D365, and related platforms preferred
Demonstrated ability to lead organizational change and influence cross-functional stakeholders at multiple levels
Strong analytical, problem-solving, and decision-making skills, with the ability to translate data into actionable business insights
Experience managing operational KPIs, workforce planning, forecasting, and resource allocation
Excellent communication, executive presentation, and stakeholder management skills
Proven ability to balance strategic initiatives with operational execution
Bachelor's degree in Business, Finance, Management, or a related field required; advanced degree preferred
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Why Proofpoint?
At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:
Competitive compensation
Comprehensive benefits
Career success on your terms
Flexible work environment
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities
Our Culture:
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.
We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.
How to Apply
Interested? Submit your application along with any supporting information- we can’t wait to hear from you!
Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.
Base Pay Ranges:
SF Bay Area, New York City Metro Area:
Base Pay Range: 111,300.00 - 174,900.00 USD
California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:
Base Pay Range: 93,300.00 - 146,630.00 USD
All other cities and states excluding those listed above:
Base Pay Range: 83,600.00 - 131,340.00 USD