Senior Officer, Operational Risk Management-Surveillance, Consumer Banking Group

Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realize their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realize their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.
Job Responsibilities:
1. Conduct sales surveillance (callback/call monitoring/mystery shopper) to comply with internal/external policy and regulatory.
2. To ensure the results are formally tracked and reported to manager.
3. Monthly report preparation including regional and location.
4. Handle inspection matters in relation to S&D including RCSA, SCSA, regulatory audit, local audit.
5. Assisting supervisor or other teams with respect to suspicious transaction investigations, gathering financial intelligence.
6. Conduct related regulations/policies training and prepare the materials.
7. Ad hoc task support if necessary.
Job Requirements:
1. Overall understanding of banking products and sales.
2. One above year experience in sales surveillance compliance and/or investigative related work is a plus.
3. Background in operations, audit, compliance, or risk management.
4. Good team player with strong communication skill and details-oriented personality.
5. Be able to work under pressure.
Location:
Dehui B1
Job:
Risk Management
Schedule:
Regular
Employee Status:
Full time