Branch Operations Executive

Primary Objective
Support Branch Operations Manager in daily operations of the branch, ensuring operational efficiency, compliance with regulations, and overall branch performance.
Deliver exceptional customer service at Branches in accordance to internal service and operational guidelines
Participate in implementation of any sales and service initiatives to drive business growth (e.g. Referrals, Introduction of Product Solutions to target segment, product campaigns, etc.)
Key Responsibilities
Branch Operations
Support daily operations of the branch and other branches (in the event of inadequate resources) to ensure smooth functioning which includes the following activities:
Verify customer’s identification and ensure proper authorization and documentation for any transaction requests
Handle cash management tasks including deposits, withdrawals and reconciliations
Account Opening
Maintain accurate records and documentation for all transactions
Any other activities prescribed in the Branch Operational Manual
Collaborate with other branch staff and sales team to ensure efficient operations and excellent customer service
Assist Branch Operations Manager to ensure all branch equipment (e.g. Cash Counting Machine, ATMs, Security, etc.) and facilities are well maintained
Customer Service Management
Greet and assist customers with their inquiries and transactions.
Provide accurate and prompt information about products and services offered by RHB
Support implementation of customer service initiatives within the Branch
Maintain high standards of customer service quality and consistency by adhering to Retail Banking service and operational guidelines as well effective use of customer service tools and technologies
Regulatory Compliance and Risk Management
Ensure compliance with regulatory requirements, risk management protocols and internal bank procedures within the branch
Required Skills
Strong interpersonal and communication skills
High level of customer service orientation
High level of accuracy and attention to detail
Proficient in using computer systems and software applications (e.g. Microsoft Windows, Microsoft Office, etc.)
Awareness of relevant laws and regulations relating to Branch Banking
Qualification & Experience
• Degree or professional qualification with banking related disciplines