Payments and Cards Officer

About Eziway
Australian-founded in 2007, Eziway is a growing salary packaging provider with nearly 120 people partnering with 500+ employer groups across every state. Our people aren't just employees — they're the reason we succeed.
The Role
This is a detail-driven, process-focused role sitting within our Salary Packaging Operations team. As Payments & Cards Officer, you'll keep the daily rhythm of Eziway's payment processing and card management running smoothly — accurately, on time, every time. If you're someone who takes pride in precision and thrives in a structured environment, this role is for you.
How You'll Work
Reporting to the Salary Packaging Manager, you'll work closely across:
Cards Team — Day-to-day card operations, cancellations, exceptions and card stock management
Salary Packaging — Payment processing, reconciliation and resolving discrepancies
IT & Software — System queries, card provider ticketing and troubleshooting
Clients & Employers — Responding to payment and card enquiries within 24 hours
Requirements
What You'll Own
A defined set of daily and ongoing responsibilities — real ownership from day one.
Daily Payments — Process employer deposits, payment batches and bank reconciliation before midday
Card Management — Cancellations, exceptions, reactivations and malfunctions end-to-end
Card Stock — Monitor stock, order renewals and track dispatch via Australia Post
Superannuation & Novated — Generate super files and process weekly novated lease finance payments
EML Disbursement — Monitor the account, resolve issues and run balance reports
Client Enquiries — Respond to payment and card queries by phone and email within 24 hours
What We're Looking For
Experience in an administration, payments or accounts role
Strong attention to detail with accurate data entry and reconciliation skills
Confident communicator, comfortable handling client and employer queries professionally
Highly organised with the ability to juggle multiple tasks to tight daily deadlines
Proficient in Microsoft Office Suite with strong numerical skills
Benefits
What's in it for you
A 35 hour week, 9-5 - because your time outside work matters too
Work close to home, skip the city traffic
Free onsite parking, one less thing to think about
A team that actually feels like a team
Genuine career growth in a business that's still scaling
Access to an Employee Assistance Program
If you have any additional questions, please contact our HR team on hr@eziway.net.au.
We use AI-powered tools (including transcription and automated note-taking) during portions of our interview process to support a consistent and thorough candidate experience. Candidates who require alternative accommodation may request it at any stage of the recruitment process.
Eziway is committed to building diverse, equitable, and inclusive teams. We welcome applications from candidates of all backgrounds, identities, and experiences, and all qualified applicants will be considered without regard to race, gender, age, disability, religion, sexual orientation, or any other protected characteristic.
*Please note, applicants must have the right to work in Australia. As part of the recruitment process, you may be required to undergo a police and medical check for security clearance pertaining to specific job requirements.

Work arrangement
No