Senior Support Engineer – ERP Accounting

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Do you want to advance your career with the world’s first cloud company? Since 1998, Oracle NetSuite has been on a mission to deliver an agile, unified application suite that gives leaders a complete view into their business. Our team is growing, and we’re looking for people like you to help us make a global impact.
As the leading cloud business system, NetSuite includes financials, inventory management, HR, professional services automation, commerce, and more. Tens of thousands of customers all over the world trust NetSuite to give their businesses the visibility, agility, and control needed to make data-informed decisions quickly.
NetSuite is a place where you can build your career and have fun while doing so! We’re invested in our people, our customers, and the community. As part of Oracle, our benefits are second to none. Joining our passionate team means that you’re ready to take your career to the next level. With priceless learning opportunities, strong support, incredible innovation, and volunteer opportunities, NetSuite is committed to creating a workplace where everyone feels empowered and set up for success.
This is for a full-time role for our NetSuite Customer Support team in Manila supporting global clients. It requires you to work on nightshift / graveyard hours but should also be flexible to work on different shifts depending on the business need. Work set up is hybrid at least twice in a week in our Ayala, Makati office
You will continue to practice, trained of your expertise in Accounting and acquire new skills in performing it in an IT Industry.
Your primary task will include the following but not limited to:
Provide technical support to Oracle global customers
Deliver resolution through inbound and outbound phone calls and emails. Phone support will account for 70–80% of work time.
Perform highly complex fixing and analysis
Actively work with Quality Assurance and Development teams to report design, reliability and maintenance problems or bugs
In this role, you will be our customers’ first point of contact, responsible for delivering world-class customer support experience to improve their use of Enterprise Resource Planning (ERP) software.
As a main point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and advanced issues
Job Qualifications:
Bachelor’s degree or higher in Finance, Accountancy, Banking, or a related field.
At least 3 years of NetSuite experience in a support or implementation role, or equivalent
Candidates may also be considered with either:
5+ years experience in support or implementation of other ERP/accounting software, or
7+ years of demonstrated experience in finance, accounting, or audit practice
Knowledge of accounting software e.g SAP, QuickBooks, JD Edwards, or Xero is an advantage.
Strong understanding of GAAP and accounting principles.
CPA certification is a plus.
Excellent oral and written English communication skills.
Strong customer orientation, problem-solving, and critical thinking skills.
Amenable to work on nightshift and work on site at least once a week in Ayala Makati