Senior IT Analyst Applications

Career Area:
Technology, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Job Roles And Responsibilities
Partner with business stakeholders to understand dealer order-planning, product-structure, interface, data, reporting, and operational-planning needs.
Collect, analyze, document, and maintain business requirements, user stories, process flows, functional specifications, acceptance criteria, and traceability for application changes.
Assess enhancement requests and production issues, clarify business value and impact, and support backlog refinement with product and technical teams.
Level 4 support for product incidents, service requests, data issues, and recurring defects; analyze application behavior, interfaces, logs, batch dependencies, and business impact to support root cause analysis.
Coordinate development requests with developers, database teams, infrastructure teams, cybersecurity partners, and vendors; validate that fixes address the documented business need.
Manage enhancements and code fixes from demand intake through implementation, including scope clarification, test planning, business validation, release readiness, and post-production verification.
Develop functional, integration, regression, and user acceptance test scenarios; coordinate test execution, document evidence, manage defects, and confirm solution quality.
Create and maintain application support procedures, interface inventories, data mappings, knowledge articles, and business continuity or recovery instructions.
Facilitate communication between business and technical teams by translating business needs into clear solution requirements and technical issues into understandable business impacts and options.
Identify opportunities for product modernization, process simplification, automation, improved controls, stronger monitoring, and reduced manual support effort.
Participate in Agile ceremonies and collaborate with product owners, architects, developers, testers, vendors, and business users throughout the delivery lifecycle.
Perform other job duties as assigned by Caterpillar management from time to time.
Candidates Will Have
Four-year bachelor's degree in Information Technology, Computer Science, Supply Chain, Engineering, Business, or a related field.
3+ years of relevant experience in business analysis, solution analysis, application support, product support, or technology delivery.
Experience gathering, analyzing, and documenting business and functional requirements, user stories, process flows, and acceptance criteria.
Experience supporting enterprise applications and coordinating production incident, problem, change, and release activities.
Demonstrated analytical and problem-solving skills, including the ability to investigate business-process, application, interface, and data issues.
Experience developing test scenarios, coordinating user acceptance testing, managing defects, and validating production changes.
Working knowledge of SQL, relational data concepts, interfaces, batch processing, and system integration or data-flow analysis.
Ability to communicate clearly with business and technical audiences and manage work across global, cross-functional teams.
Strong skills in accountability, organization, collaboration, customer focus, and managing priorities under time constraints.
Top Candidates Will Also Possess These Qualifications
Experience supporting Sales & Operations Planning, dealer demand or order planning, order management, product configuration, bill of materials, or manufacturing processes.
Knowledge of S&OP business processes, data structures, batch cycles, interfaces, controls, and downstream dependencies.
Familiarity with C#/.NET and Python applications sufficient to support requirement analysis, issue triage, testing, and collaboration with developers.
Experience with Oracle, Snowflake, Windows Server, FTP or secure file transfer, load-balanced applications, and operational-monitoring tools.
Experience with Agile delivery methods, Azure DevOps, ServiceNow or comparable work-management and service-management tools.
Experience supporting application-security findings, vulnerability remediation, dependency upgrades, and regression validation.
Ability to use data and analytics to identify trends, validate business outcomes, define requirements, and support decision-making.
Knowledge of Caterpillar planning, ordering, product-structure, and application-delivery processes is a plus.
What You Will Have
Business Analysis: Knowledge of methods for eliciting, analyzing, documenting, validating, and managing business requirements; ability to translate stakeholder needs into actionable solution requirements and acceptance criteria.
Core Application Systems: Knowledge of production application systems used to support internal and external clients; ability to analyze application behavior, dependencies, interfaces, and business impacts.
Analytical Thinking: Knowledge of techniques and tools that support structured analysis; ability to interpret business processes and data, identify patterns, and distinguish root causes from symptoms.
Application Delivery Process: Knowledge of major delivery tasks, controls, and deliverables; ability to support requirements, testing, release readiness, implementation, and post-production validation.
System and Technology Integration: Knowledge of how applications, databases, batch jobs, file transfers, and technology platforms exchange information; ability to analyze and document end-to-end data flows.
Software Quality Management: Knowledge of test planning, traceability, defect management, regression testing, and acceptance practices; ability to confirm that delivered solutions meet business expectations.
Problem Management: Knowledge of incident investigation and root cause analysis; ability to coordinate corrective and preventive actions for recurring operational issues.
Information Security Technologies: Knowledge of application-security concepts and remediation processes; ability to coordinate business-impact assessment, test planning, and validation for security-related changes.
Stakeholder Management: Ability to build effective relationships, facilitate decisions, communicate risks and dependencies, and align business and technical teams around clear outcomes.
What Success Looks Like
DOP and Global BOM requirements are clear, complete, actionable, and traceable to business outcomes.
WD 10 processing is monitored and validated, with timely coordination and transparent stakeholder communication when issues occur.
Production issues are analyzed efficiently, business impact is understood, and sustainable corrective actions are implemented.
Enhancements and fixes are thoroughly tested and released with minimal disruption to business operations.
Application, interface, process, and support documentation remains accurate and usable.
Business and IT teams work from a shared understanding of scope, priorities, risks, dependencies, and acceptance criteria.
Continuous-improvement opportunities reduce recurring issues, manual effort, and operational risk.
What You Will Get
Work Life Harmony
Earned and medical leave.
Holistic Development
Personal and professional development through Caterpillar's employee resource groups across the globe
Career development opportunities with global prospects
Health and Wellness
Medical, life, and personal accident coverage
Employee mental wellness assistance program
Financial Wellness
Employee investment plan
Pay for performance through the annual incentive bonus plan
Additional Information
Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of the U.S. through the Caterpillar careers website. Caterpillar is an Equal Opportunity Employer (EEO). EEO/AA Employer. All qualified individuals, including minorities, females, veterans, and individuals with disabilities, are encouraged to apply.
Skill Descriptors
Core Application Systems: Knowledge of major production application systems used for delivery of services to internal and external clients; ability to leverage major production application systems in diverse situations.
Level Extensive Experience:

Work arrangement
No