Talent Acquisition Specialist II - High-Volume Call Center Recruiting - Hybrid

Job Type
Full time
Exempt/Non Exempt
Salary
Job Description
Location Details: This position can work remotely from a home office for day-to-day operations. Travel to an ACG facility will be required on an as-needed basis for key meetings and collaborative activities.
Position Schedule / Shift: Monday through Friday, 8:00 AM to 5:00 PM EST.
Position Summary
The Talent Acquisition Specialist II drives hiring success by managing full-cycle recruiting in a fast-paced, high-volume environment, primarily supporting call center operations with potential support for Fleet and Car Care. This team-oriented position partners closely with fellow recruiters, hiring leaders, HR Partners, and key stakeholders to build talent pipelines, solve hiring challenges, and achieve shared staffing goals. The role uses recruiting data, labor market insights, and strong business partnerships to influence hiring decisions and adapt strategies as priorities change. The ideal candidate balances speed, quality, candidate experience, and client service while contributing to a collaborative, flexible, and accountable Talent Acquisition team.
Key Responsibilities
Manage the full-cycle recruiting process for high-volume positions, including sourcing, pipeline development, screening, interview coordination, offers, candidate closing, and onboarding support.
Serve as a trusted advisor and subject matter expert to hiring managers by providing market insights, talent availability trends, and recruiting best practices
Partner with hiring managers to develop recruiting strategies, establish service expectations, and build strong working relationships.
Lead the offer process end-to-end, including salary analysis, offer recommendations, negotiations, and candidate closing activities.
Leverage recruiting data and metrics to manage daily operations, guide decisions, influence positive change, and achieve staffing goals.
Build and maintain proactive candidate pipelines to support current and future hiring needs.
Collaborate across the Talent Acquisition team by sharing knowledge, sourcing strategies, market insights, resources, and best practices.
Balance individual recruiting responsibilities with shared team priorities, provide support and coverage as needed, and contribute to collective hiring goals.
Foster collaborative, customer-focused partnerships with hiring managers, HR Partners, Talent Acquisition teammates, and key stakeholders.
Maintain accurate recruitment system records to ensure compliance, data integrity, operational excellence, and adherence to established processes.
Participate in cross-functional projects and lead smaller project components as assigned.
Stay current on industry trends and labor market conditions while actively pursuing continuous learning and professional development within Talent Acquisition.
Qualifications
Required
High school diploma or equivalent (GED).
At least two years of Talent Acquisition experience supporting the full-cycle recruiting process.
Knowledge of EEO guidelines, state and federal employment regulations, recruiting and sourcing techniques, Applicant Tracking Systems (ATS), and Talent Acquisition best practices, processes, and labor market trends.
Strong organizational, planning, time management, and decision-making skills with exceptional attention to detail in a fast-paced environment.
Demonstrated ability to manage multiple requisitions, shifting priorities, and candidate pipelines in a high-volume recruiting environment.
Ability to work effectively in a collaborative, team-oriented environment, balancing individual responsibilities with shared team priorities and staffing goals.
Ability to build and maintain strong stakeholder relationships, influence collaboration and alignment, and serve as a trusted advisor to hiring managers and business leaders.
Strong communication, negotiation, candidate engagement, and objection-handling skills.
Ability to leverage recruiting data and metrics to guide hiring decisions, drive recruiting activities, monitor pipeline health, and manage day-to-day operations.
Preferred
Bachelor's degree in Business Administration, Human Resources, or a related field, or equivalent experience.
Experience with Workday ATS, including candidate management, tracking, and reporting.
Experience supporting high-volume recruiting environments and managing multiple requisitions in a deadline- and metric-driven setting.
Experience recruiting in high-volume call center environments, with a focus on customer service, sales, and insurance roles, including licensed positions.
Experience developing proactive sourcing strategies and candidate pipelines for recurring or high-demand positions.
Experience recruiting for transportation, fleet, towing, automotive, skilled trades, field-based operations, or similar operational roles.
HR certification preferred (SHRM-CP, SHRM-SCP, PHR, or SPHR).
Work Environment
This position can currently work remotely from a home office for day-to-day operations, unless leadership specifies occasional travel for meetings, collaborative activities, or team building. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.
Compensation & Benefits Overview
ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).
Compensation
The annual salary range for this position is $59,134.40 - $78,852.81 with annual bonus potential, based on performance. Actual compensation will be determined based on factors such as experience, skills, education, certifications, and location.
Benefits
At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.
Health & Wellness
Medical plans with multiple coverage options, including HSA eligibility.
Prescription drug coverage.
Dental and vision benefits.
Employee Assistance Program (confidential support services).
Financial Protection & Insurance
Company-paid basic life insurance.
Optional supplemental life insurance and dependent coverage.
Short-term and long-term disability coverage.
Critical illness, accident, and pet insurance options.
Retirement & Savings
401(k) plan to support long-term financial goals. 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre- or post-tax. Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting. Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.
Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.
Time Off & Leave
Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment. Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements. Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month.
Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually, plus 1 mental health day, 2 floating holidays, and 1 volunteer day. Holidays vary by business unit schedules. Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.
Paid leave programs include parental, bereavement, jury duty, and military leave.
Career Growth & Education
Tuition assistance (up to $5,250 annually; 80% covered by ACG).
Professional certification support with 100% reimbursement for eligible programs.
Opportunities for career development and advancement.
Additional Perks
Complimentary AAA membership with roadside assistance and travel discounts.
Adoption assistance program.
Job Posting Period: This position is expected to remain posted through October 26, 2026; however, it may close at any time once a qualified candidate pool is identified.
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.
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