Customer Service Executive

Company Description Voylla, founded in 2013, is India’s largest fashion jewelry destination with a strong online presence and over 250 retail stores across the country. The brand focuses on high-quality, finely crafted jewelry at accessible price points, blending traditional art and crafts with contemporary design. Voylla offers a versatile range of accessories designed to complement diverse styles and occasions. The company is supported by a highly qualified team from leading global and Indian institutes, with deep experience in e-commerce, technology, retail, and operations. This combination of creative vision and professional expertise drives a dynamic, growth-oriented work environment.
Role Description This is a full-time, on-site Customer Service Executive role based in Jaipur. The role involves handling customer inquiries via phone, email, chat, and social platforms, providing clear and courteous assistance on orders, products, returns, and exchanges. The Customer Service Executive will resolve issues, escalate complex cases when needed, and ensure timely follow-up to maintain high customer satisfaction. Day-to-day responsibilities include updating customer records, coordinating with warehouse, retail, and operations teams, and sharing customer feedback to improve services and processes. The role also requires adhering to service standards, meeting performance targets, and supporting a seamless customer experience across Voylla’s online and retail channels.
Qualifications
Candidates should possess strong Customer Service, Customer Support, and Customer Satisfaction skills to handle diverse customer interactions effectively.
Candidates should possess Customer Service Management skills to manage queries, escalations, and service workflows in an organized manner.
Candidates should possess excellent Interpersonal Skills to communicate clearly, build rapport, and maintain a professional, empathetic demeanor.
Strong verbal and written communication skills in English and Hindi, with additional languages as an advantage.
Prior experience in retail, e-commerce, or call center/customer contact environments is preferred.
Ability to work in a fast-paced setting, multitask, and use CRM or customer support tools efficiently.
Basic computer literacy and familiarity with MS Office or similar tools.
Minimum of a high school diploma; a bachelor’s degree in any discipline is an added advantage.

Work arrangement
No