Client Consultant

About the Role:
Grade Level (for internal use):
08
Department overview:
Financial Risk Analytics (FRA) delivers enterprise risk solutions to some of the largest firms in the financial services industry, and is part of S&P Global, a dynamic entrepreneurial company listed on the New York Stock Exchange.
FRA is currently investing in their technology platform to develop a number of new revenue generating products, leveraging open source and big data technologies. These include visualisation, risk aggregation and smart data initiatives that address new data, risk and regulatory requirements and are highly visible and strategic within the organisation. FRA also uses successful conventional technologies such as distributed computing based on grids, large data formats such as HDF5, and message queue for both batch and real-time what-if type calculations.
These initiatives are using best of breed technologies, such as Hadoop, Spark, HDFS, HBase, Cassandra along with in-house developed technologies, and the successful candidate will be working in a fast paced, dynamic team environment, building commercial products which are at the heart of the business.
The Client Onboarding, Integration and Support Services team is responsible for delivering our solutions to our clients, from pre-sales through go-live.
Position summary:
This position is for an Associate level Tokyo-based Consultant running FRA client implementation projects across the APAC region. In addition to the detailed job description below, client relationship management is an important requirement of the role. Ensuring a high level of satisfaction by effective management of client needs is a core part of project management in FRA.
Duties & accountabilities:
Manage a portfolio of FRA prospects and clients in managing and controlling a wide variety of project activities
Prepare and execute on senior stakeholder reporting and communication needs
Effectively communicate overall project status to internal and external stakeholders
Balance the resourcing schedule for in-progress and planned project work
Provide an ongoing risk management capability for the business
Prepare and maintain business case and project initiation materials, including the ongoing project pipeline
Capture and consolidate project metrics, and implement and leverage KPIs across the group, to assist in ongoing planning and continuous improvement
Prioritise tasks and effectively manage day to day issues
Coordinate project and workflow management with financial engineering, design, development and QA teams
Prepare End Project and Lessons Learned reports to assist in ongoing planning and continuous improvement
Support and review the work of other project managers within FRA, in applying best practice and standardized process where appropriate
Support and provide holiday cover for other project managers
Be flexible in dealing with large waterfall, agile, and RAID deliveries as required by the needs of the project in question
Co-ordinate release window activity between various impacted groups and stakeholders
Support FRA sales colleagues with project management expertise as required
Includes taking complete ownership of the steps that needs to be taken to deliver daily results to clients
Quality check input and output data
Troubleshoot errors and work with internal groups to provide resolution
Respond to client requests by providing detailed analysis and feedback
Perform testing to ensure the product in UAT, pre-prod environment emulate the same design setup in the production environment as well
Support FRA customers and prospects in local language (Japanese)
Provide technical support including performance tuning and investigation of technical error for customers
Provide support to sales and account managers during pre-sales activities
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence.
What’s In It For You?
Our Mission:
Advancing Essential Intelligence.
Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
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S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status,