Customer Order Management (COM) Administrator

We are looking for a talented Customer Order Management (COM) Administrator to join our COM team in Daventry, United Kingdom.
This is 37.5 hours a week, on-site contract hours Monday to Thursday 9.00am to 3.00pm, Friday 9.00am to 1.00pm, flexibility will be required around these. (60% on-site minimum per week with support when needed for customer visits).
In this role, you'll make an impact in the following ways:
Provide administrative support to the Supply Chain Planning team, ensuring accurate and timely completion of operational activities.
Gather, compile, verify, and maintain data within reports, spreadsheets, presentations, and business systems.
Coordinate and organise customer visits, including visa invitation letters, customer requirements, and liaison with key stakeholders such as Reception, Gatehouse, Leadership teams, and Plant Tour hosts.
Support the planning and delivery of large-scale customer "fly-in" events, including coordinating complex agendas and logistics.
Assist with KPI tracking, reporting, and analysis to support business performance and supply chain objectives.
Support Production Scheduling and wider operational teams by responding to escalations and providing administrative assistance as required.
Coordinate meetings, conference calls, visitor arrangements, and communications with internal and external stakeholders.
Participate in continuous improvement activities, maintaining departmental processes and procedures while acting as a resource for colleagues when needed.
Education / Experience:
Previous experience in an administrative, business support, supply chain, operations, or customer-facing environment.
Experience coordinating meetings, events, customer visits, or business administration activities is preferred.
Experience working with data, reporting, KPIs, and spreadsheet-based analysis would be advantageous.
Demonstrated ability to work effectively in a fast-paced environment while maintaining accuracy and professionalism.
The compensation for this role is aligned with a local bargained or unionised agreement.
To be successful in this role, you will need the following:
Strong organisational and planning skills with the ability to manage multiple priorities and deadlines.
Excellent communication and stakeholder management skills, with a customer-focused approach.
Ability to analyse and interpret data, produce reports, and communicate insights effectively.
Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Outlook, with strong attention to detail.

Work arrangement
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