Reservation & Ticketing Agent - China Airlines (office based)

AVIAREPS has over 30 years experience providing professional passenger GSA services and tourism marketing to clients around the globe. As the world’s leading GSA and Tourism representation organization with more than 75 offices in over 70 countries, AVIAREPS represents airlines as well as destinations, hotels, attractions, airports, cars, trains, cruise lines, retailers and import/export organizations, and offers a full suite of B2B and B2C services which includes sales & reservations, marketing, digital, and PR programs.
Reservation & Ticketing Agent - China Airlines (office based)
We are currently seeking a Reservations & Ticketing Agent to join our professional dedicated team for China Airlines, the national airline of Taiwan, based in Wilson Street, London. In this role, you will be responsible for reservation sales, ticketing and reporting services for the airline client (China Airlines) represented by AVIAREPS UK.
What we offer:
You'll enjoy numerous advantages, such as a renowned brand, exceptional individuals, and an appealing salary package.
37.5 hours per week, office-based (walking distance to Liverpool Str and Moorgate)
21 days annual leave increasing to a maximum of 25 days, excluding bank holidays
Life and medical insurance
Employee Assistance Program
Pension after 3 months
Collaborating with a team of professionals
Multi-cultural working environment
Spacious office in the heart of the city
Your Responsibilities:
Taking reservations calls from both direct passengers and trade partners
Generating airline bookings, changes, ancillaries, etc. and issuing/reissuing tickets/EMD’s (auto & manual fare-build)
Processing invoices and payments of airline tickets, whilst adhering to strict airline and company reporting guidelines
Daily & monthly airline sales reports and reconciliation
Providing excellent customer service both on the telephone and face-to-face
Dealing with ticket reissues, upgrades, reroutes, lost tickets etc. both over the phone and face-to-face
Group bookings and tour operator allocations, including issuing of contractual terms & conditions in conformance to individual airline protocols
Liaising with Airlines’ local management and head office
About You
Good standard of written and spoken English
Good standard of numeric skills
Fluent Mandarin – speak, read & write – essential
Minimum two years’ experience in an airline reservations and ticketing role
Strong Reservations, Fares & E-Ticketing experience in AMADEUS GDS
Good knowledge of MS Word, Excel and Outlook
Ability to act professionally under pressure
Excellent telephone manner
Ability to work as part of a team and individually
Customer focused, well-presented and well spoken
Good time management and organisational skills
Excellent attention to detail
Flexibility
If you meet the above requirements and are passionate about the aviation industry, we would love to hear from you.