Live opening · Posted 5 days ago
ESaaS - SAP - Technical - Data Mgmt
Zensar Technologies · India
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At a glance
The key details from the original listing.
CompanyZensar Technologies
LocationIndia
SkillsSAP
Source
Oracle
ListedPosted 5 days ago
About the role
Description supplied by the original job listing.
Key Responsibilities
Configuration: Build & maintain forms, screens, categories, root-cause picklists, and field validation rules.
Workflows & SLAs: Set up routing, escalation triggers, and regulatory timelines (e.g., FCA DISP 3-day / 8-week rules).
Correspondence: Manage dynamic letter, email, and SMS templates with merge fields.
Access & Security: Manage user permissions, security profiles, and operational queues.
Reporting & Integrations: Maintain data extracts, views, and support API/batch feeds with core systems (CRM, Policy Admin).
Key Requirements
Experience: 2+ years hands-on Aptean Respond administration/configuration.
Sector: Financial Services, Insurance, or Regulated Consumer Operations.
Core Skill Set
Technical: Aptean Respond Configuration Manager, screen/workflow designers, template authoring, SQL/data extracts.
Domain: Complaints & dispute handling, FCA DISP regulations, vulnerability tracking, root-cause analysis.
Delivery: UAT/regression testing, change governance, Agile/Jira.
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