Sales Operations Specialist

Company Description Hike Education is a leading EdTech organization that partners with top business schools to support learners pursuing higher education and career advancement. Founded in 2014, the company was built on a mission to bridge the gap for ambitious professionals seeking flexible learning options. From its beginnings in Noida, Hike Education has expanded to more than five locations and continues to grow. The organization has already helped over 100,000 professionals achieve their career objectives through online programs such as Distance MBA, Bachelor’s degrees, and skill-focused courses in areas like Data Science, Digital Marketing, Applied Finance, and other certificate programs. Hike Education is committed to developing future leaders and skilled professionals who contribute to both personal and organizational growth.
Role Description The Sales Operations Specialist is a full-time, on-site role based in Gurugram. This role is responsible for supporting the sales team by managing and optimizing daily sales processes, including tracking leads, maintaining CRM data, and preparing sales reports and dashboards. The specialist will coordinate with sales representatives and customer service teams to ensure smooth handoffs, timely follow-ups, and accurate information sharing. Daily tasks include analyzing sales performance metrics, identifying process improvements, supporting forecasting activities, and assisting in the implementation of sales strategies and initiatives. The role also involves responding to internal queries, helping standardize workflows, and contributing to a data-driven culture within the sales organization.
Qualifications
Candidates should possess strong Sales Operations and Sales skills to support end-to-end sales processes and performance tracking.
Candidates should possess solid Analytical Skills to interpret data, generate reports, and provide actionable insights for sales planning.
Candidates should possess excellent Communication skills to collaborate with cross-functional teams and convey information clearly and professionally.
Candidates should possess effective Customer Service skills to ensure positive interactions and support a learner-focused experience.
Relevant experience in sales operations, business analysis, or a related commercial function within EdTech or education services is beneficial.
Proficiency with CRM systems, spreadsheets, and basic data visualization tools is preferred.
Bachelor’s degree in Business, Commerce, Engineering, or a related field is preferred; equivalent practical experience is also valued.
Strong organizational skills, attention to detail, and the ability to work in a fast-paced, target-driven environment are important.

Work arrangement
No