Digital Technology Assistant

Build Your Future With Princebuild
We are looking for a motivated and customer-focused Digital Technology Assistant to join our team, providing day-to-day digital technology support to colleagues across Princebuild and helping to keep our systems, equipment, and technology running smoothly.
This role offers the opportunity to develop your career in a supportive and varied environment, where you will work with people across the business, gain experience across a wide range of systems and technology and be trusted to make a real difference.
We are looking for someone who communicates clearly, enjoys helping others, takes ownership of problems and has a practical, solutions-focused approach. You will be organised, willing to learn and committed to providing a friendly and reliable service while reflecting our values in everything you do.
At Princebuild, we are proud to be a family business built on the values of Building, Sharing, and Caring. These values are at the heart of everything we do and shape how we work with our colleagues, clients, and communities.
What We Offer
We believe in recognising and rewarding great work. Our benefits include:
Competitive salary
Company vehicle with fuel card or allowance
Corporate clothing
Employee profit share scheme and Long service awards
21 days’ holiday plus bank holidays, increasing after 2 years' continuous service
Early finish on Fridays
Health and wellbeing support, including access to qualified Mental Health First Aiders
Positive working culture supported by the Princebuild Founders Trust and Princebuild Foundation, helping local community projects
Ongoing training, development, and clear career progression opportunities
An inclusive employer, accredited by Investors in People and Positive About Disabled People
Regular social events and charity initiatives throughout the year
What We're Looking For
We welcome applicants from a range of backgrounds and experience. To succeed in this role, you will ideally have:
Essential:
Previous experience in an IT support, helpdesk or similar technical support role, or a relevant IT qualification.
Good working knowledge of Microsoft 365 applications, including Outlook, Teams, Word, Excel and OneDrive.
Good understanding of Windows operating systems, computer hardware and common IT troubleshooting.
Ability to diagnose and resolve straightforward technical issues and escalate more complex problems appropriately.
Good understanding of IT security, data protection and safe working practices.
Strong communication and customer service skills, with the ability to support colleagues with varying levels of IT experience.
Organised and methodical approach, with good attention to detail.
A proactive, positive, and solutions-focused approach aligned with our values of Building, Sharing, and Caring
Full UK driving licence (minimum 6 months post-test experience)
Commitment to professional standards, learning, and continuous improvement
Desirable:
Level 2 or Level 3 IT qualification, BTEC, T Level or equivalent.
CompTIA A+ or other recognised IT support qualification.
Microsoft 365 or Azure certification.
Experience with SharePoint, Teams, Entra ID/Active Directory or IT helpdesk systems.
Experience managing IT equipment, software licences and asset registers.
Experience providing IT support across multiple offices or locations.
We are looking for someone who is keen to develop their IT skills, enjoys helping others and is willing to learn. Practical experience and a positive, customer-focused approach are just as important as formal qualifications.
We encourage you to apply even if you do not meet every requirement. Attitude, potential, and willingness to learn are just as important to us.
Please Note: This role requires an Enhanced DBS check (including the Children’s and Adults’ Barred Lists), any may require additional vetting as required by clients. All checks must be maintained and renewed upon request.
We Look Forward To You Working With Us!
Job Description
What You'll Be Doing
Reporting to an Executive Manager, the Digital Technology Assistant will provide day-to-day IT support to employees across Princebuild, helping to ensure our systems, equipment and technology work effectively and support the needs of the business.
You will work closely with colleagues across the Group, providing friendly and practical support, resolving IT issues, maintaining equipment and assisting with the management of our IT systems. You will also support the wider Digital Technology, Communications and Marketing function where required. This is a key supporting role within the team, contributing to strong communication, collaboration, and a culture built on Building, Sharing, and Caring throughout project delivery.

Employment type
Full-Time

Work arrangement
No