Service Coordinator

Company:Finning (UK) Ltd
Number of Openings:1
Worker Type:Permanent
Position Overview:As a Service Coordinator your role will be to develop and maintain accurate PM servicing schedules for a given fleet of assets and liaising with customers to plan and execute events through the PM engineer team. This role involves strong management control for PM work orders ensuring accurate, on time servicing to provide outstanding customer experience
Finning is the largest Caterpillar dealership world wide, specialising in Heavy Equipment, Machinery and Power Generation. We have been delivering unrivalled service for 90 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications.
Location - Corby
Job Description:
Major Job Functions:
Reviews contract/agreement information to ensure accurate service schedule is set up in contract management tool (25%)
Contact customers to arrange servicing, open work orders and schedule service event through PM engineer team (25%)
Manage work order to ensure timely invoicing, including managing costs in C20 account (25%)
Takes ownership of any backlog from events using case management and workforce enablement platform (10%).
Reviews information from the PM intervention to ensure any follow up actions are raised with the customer, service operation, or product support account manager (5%)
Collaborates with Contract Performance Consultant to optimise information gathered (5%)
Provide regular updates on PM adherence actual versus target, PM standard job utilisation and PM parts and labour variance (5%)
Benefits
A competitive salary
25 days annual leave + bank holidays (+ option to purchase additional 5 days holiday)
Annual Bonus
Laptop and phone
Company Rewards Platform (access to retailer discounts i.e., savings on holidays, entertainment and leading high street/online retailers)
Up to 7% pension
Share Purchase Plan (provides an opportunity for Finning employees to buy Finning Shares)
healthcare benefits (medical, optical, hearing, dentistry)
You will benefit from enhanced maternity and paternity packages and new child payments to support new parents, family-friendly policies to support working parents, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, and length of service & recognition awards.
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Specific Skills:
Good project management and planning/organisation skills
Excellent influencing and networking skills
Excellent IT skills including intermediate Microsoft Office, Excel, Word and PowerPoint skills
Ability to interpret large amounts of data and information to support planning and decisions
Excellent communication and presentation abilities
Knowledge:
Financially/commercially aware
Good knowledge of Systems and applications e.g. AMT, DBSi, FSAT, VisionLink (essential), Builder, SIS (desirable)
Accountability:
Reviews and monitors customer feedback to improve contract delivery
Customer Loyalty score as measured by Transactional Survey above annual target
PM Engineer Utilisation above annual target
Utilises VisionLink to improve scheduling
PM Standard Job Utilisation above annual target
PM Adherence above annual target
Resolution of C000020 Account within 30 days
Collaboratively works to identify areas of opportunity to increase product support sales
Education & Experience:
Service Planning/ Scheduling
Previous experience in a similar role within similar industry environment (desirable)
Working Environment
Office based
At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package and various flexible benefits.
If you would like to be a part of a global organisation offering industry leading training and a competitive package, then apply online today
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.