Key Accounts Manager

About the Role
The National Accounts Account Manager is responsible for managing, retaining, and growing a portfolio of strategic national accounts across Solera’s Collision and Mechanical pillars. This role focuses on maximizing customer value, meeting retention targets, and driving upsell and cross-sell opportunities within existing enterprise relationships.
Key Responsibilities
Account Management & Retention
Serve as the primary day-to-day contact for assigned national accounts across Collision and Mechanical segments.
Build strong, long-term relationships with key stakeholders, including operations, IT, and management teams.
Proactively monitor account health, usage, and satisfaction; execute retention strategies to meet or exceed renewal and churn goals.
Coordinate account reviews and business updates, clearly communicating performance, value, and next-step opportunities.
Growth, Upsell, and Cross-Sell
Identify upsell and cross-sell opportunities within existing accounts, including additional products, modules, and services across Solera’s portfolio.
Develop and execute account growth plans in alignment with national account strategies and revenue targets.
Collaborate with sales leadership and subject-matter experts to structure proposals, pricing, and contract amendments.
Track and report on pipeline, forecast, and progress toward growth objectives.
SaaS & AI Platform Engagement
Develop a strong understanding of Solera’s SaaS solutions, including capabilities, value propositions, and key use cases for collision and mechanical workflows.
Support customers in adopting new features and best practices, ensuring they realize ongoing value from the platform.
Leverage AI-enabled tools and platforms (experience a plus) to analyze usage, identify opportunities, and improve account performance.
Operational Excellence & Internal Collaboration
Use Microsoft Suite (Excel, PowerPoint, Word, Outlook, Teams) to build reports, presentations, and account documentation.
Maintain accurate, up-to-date records of account activity, opportunities, and risks within internal systems (e.g., CRM).
Partner with implementation, support, product, and marketing teams to resolve issues, launch new solutions, and drive engagement.
Operate effectively in a fast-paced, performance-driven environment with clear KPIs and accountability.
Events, Trade Shows, and Customer Engagement
Support national accounts at trade shows, conventions, and industry events as needed, including on-site meetings and presentations.
Represent Solera professionally, demonstrating product knowledge and industry expertise in both Collision and Mechanical pillars.
Assist with planning and executing customer events, user groups, and executive meetings.
Qualifications
3+ years of account management or customer success experience, preferably in automotive Collision and/or Mechanical environments.
Experience working with SaaS products, including comfort discussing subscriptions, renewals, and usage metrics.
Demonstrated success in retention-focused roles with clear goals around renewals and churn reduction.
Proven ability to identify and close upsell and cross-sell opportunities within existing accounts.
Proficiency with Microsoft 365 (Excel for reporting, PowerPoint for presentations, Word for documentation, Outlook/Teams for communication).
Experience using or supporting AI-enabled platforms or analytics tools is a strong plus.
Prior trade show, convention, or large industry event experience (booth support, customer meetings, or sessions).
Strong organizational skills with the ability to manage multiple accounts, tasks, and deadlines concurrently.
Excellent verbal and written communication skills, with the ability to explain technical concepts in business terms.
Comfortable working in a fast-paced, performance-oriented environment with defined metrics and targets.
Ability to travel occasionally for key account meetings, trade shows, and internal events (typically under 25%).
What We Offer
Competitive base salary with performance-based incentives tied to retention and account growth.
Comprehensive benefits package, including health, dental, vision, and retirement plans.
Opportunities for professional development and advancement within a global automotive technology leader.
A collaborative culture that values innovation, accountability, and customer success.
EQUAL OPPORTUNITY EMPLOYER
The Solera group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.