Housing Officer

Salary:
£32,000.00 - £40,000.00 Per year
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We’re excited to be recruiting a new Housing Officer role to join our team in Bristol.
This is a full time permanent role where you will manage your own diary.
There will be a mix of working from home, the office and meeting with our customers, colleagues and partner agencies.
The Role:
As a Housing Officer, you'll be visible and proactive within your community. Working directly with residents, colleagues, and partners to deliver customer-focused services.
You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive.
What you'll be doing:
Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality
Acting as a trusted point of contact for customers
Building relationships with local authorities, community groups, and partner agencies
Using data insights to improve services and ensure compliance with legislation and regulations
Supporting neighbourhood improvements and shaping services based on the voice of our customers
Maintaining accurate customer records and ensuring data is used responsibly
Promoting SNG's values and culture of collaboration, safety, and inclusion
What we're looking for:
Experience delivering tenancy, lease, or neighbourhood management services
Strong communication and relationship-building skills, with the ability to influence and resolve complex issues
A collaborative approach, working across teams and with external stakeholders
Good knowledge of landlord services and the ability to apply this in practice
A customer-first mindset, with a track record of achieving positive outcomes
Confidence using digital tools to support service delivery
A full driving licence and access to your own car
Job Description
We have some great benefits at SNG, including:
25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
Chance to buy or sell holiday as part of our flexible benefits package
3 additional wellbeing days and 2 paid volunteering days
Generous matched pension scheme up to 12% and Life cover at 4x salary
Enhanced maternity/paternity/adoption pay
Options for private medical insurance, dental insurance and critical illness cover
Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
Please note a Basic DBS check will be undertaken for the successful candidate.