Senior Billing & Collections Specialist

MSIG USA continues to grow!
Company Overview:
MSIG USA is the US-based subsidiary of MS&AD Insurance Group Holdings, Inc., one of the world’s top P&C carriers and a global Class 15 insurer, with A+ ratings and a reach that spans 40+ countries and regions. Leveraging our 350-year heritage, MSIG USA brings the financial strength, expertise, and global footprint to offer commercial insurance solutions that address your business’s unique risks.
Position Summary
The Senior Billing & Collections Specialist serves as a subject matter expert responsible for process engineering and designing optimal digital and manual controls, complex receivables management, deductible program administration, broker and agent engagement, collections negotiations, and escalation resolution. The role partners closely with Underwriting, Finance, brokers, and agents to drive premium collection, resolve disputes, and improve cash flow performance.
This position exercises significant judgment and serves as an escalation point for offshore teams and junior onshore specialists.
Key ResponsibilitiesComplex Receivables & Deductible Management
Manage complex deductible billing and cash application activities
Oversee specialized deductible programs and high-risk accounts
Resolve complex payment allocation and receivable issues
Lead unapplied funds resolution efforts
Collections Resolution & Cash Recovery
Negotiate payment arrangements and collection strategies
Manage disputed balances and escalated collection matters
Coordinate third-party collection activities
Drive recovery efforts for aged and high-value receivables
Stakeholder Management
Serve as primary contact for complex broker and agent issues
Partner with Underwriting and Finance on premium and receivable matters
Support key client and broker relationships
Leadership & Escalation Management
Act as escalation point for offshore teams
Coach and mentor junior specialists
Identify trends, recommend and implement process and digital improvements and controls.
Support governance and operational reporting
Qualifications
5+ years of insurance billing, collections, receivables, or premium accounting experience
Experience managing complex receivable portfolios
Strong negotiation and relationship management skills
Demonstrated ability to resolve complex operational issues
Success Measures
Reduction in aged receivables
Cash recovery performance
Escalation resolution effectiveness
Broker satisfaction
Offshore support effectiveness

SALARY: The estimated salary range for this position is $ 90,000.00 - $100,000.00 per year. This is a good-faith assessment of the salary range for this position only. In determining the actual salary within this range, MSIG USA will consider a candidate’s relevant experience, location, and other job-related factors.
Additional Benefits:
Healthcare and Retirement Benefits
Comprehensive medical, dental, and vision coverage
401(k) with a generous employer match and profit-sharing contribution
Wellness incentive program
Life and accidental death and dismemberment (AD&D) insurance
Flexible spending programs
Short-term and long-term disability plans
Additional Benefit Programs
Paid time off program
Paid charitable leave
Paid parental leave
Tuition reimbursement program
Personal insurance (auto/homeowners) discounts
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It's an exciting time for our company and a great opportunity to join a financially sound and growing global insurance group!
It is the policy of MSIG USA to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MSIG USA will provide reasonable accommodations for qualified individuals with disabilities.