Property Technology Solutions Manager

Exceptional Hospitality Starts with You
This role is based at one of our corporate offices in Memphis, TN, Dallas, TX or McLean, VA
This is your chance to be a part of an in-house Technology team that's creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As a Property Technology Solutions Manager for Property Technology Services, Hotel Systems, you will apply technology, hospitality operations, and program coordination experience at a hospitality company with an award-winning culture. On the Property Technology Services team reporting to the Senior Manager Property Technology Services, Hotel Systems Onboarding & Vendor Management, you will support the onboarding and lifecycle governance of third-party hotel operations systems across Consultation, Fast Track, and Full Onboarding pathways by coordinating vendor inputs and documentation for network architecture, cyber security, privacy, accessibility, contracting, approved-solution records, lifecycle reviews, and stakeholder communications while keeping technology and operational-readiness dependencies visible and aligned.
What you'll do during a typical day:
Coordinate assigned third-party hotel system requests through the Consultation, Fast Track, or Full Onboarding pathway and document adherence to Hilton standards and guardrails.
Coordinate vendor inputs for onboarding reviews, including proposed network diagrams, network engineering review, cyber security and privacy assessments, accessibility requirements, and contracting documentation.
Maintain onboarding plans, decision records, risks, dependencies, approved-solution information, and status reports so review outcomes and conditions remain visible and traceable.
Track technology onboarding, operational-readiness, and application lifecycle activities, including gaps, dependencies, product updates, remediation, periodic reviews, vendor business reviews, and retirement or offboarding documentation.
How you'll collaborate with others:
Partner with Property Technology Services Intake & Strategy to receive intake packages that confirm requirements, sponsorship, network placement, integrations, and the recommended onboarding pathway.
Collaborate with Global Network Engineering, Global Information Security, Privacy, HSM, Accessibility, Software Engineering, business owners, Operations, Operations Support, and Field IT to coordinate reviews and align technology and operational readiness.
Work with vendor partners to obtain technical, security, privacy, accessibility, contracting, implementation, and lifecycle documentation and communicate documented decisions and conditions to stakeholders.
Projects you'll take ownership of:
Lead assigned Consultation reviews for local, non-scaling, non-integrated solutions and coordinate Fast Track reviews for lower-risk products, escalating requests to Full Onboarding when scale, integration, or risk increases.
Maintain implementation guides, comparison materials, process and workflow records, approved-solution inventory information, and communications for assigned products, pilots, regional consultations, vendor business reviews, and lifecycle changes.
What It Takes to Make the Stay
You have these minimum qualifications:
Five (5) years of professional work experience in Technology or a related field
Four (4) years of experience with hospitality operations systems
Three (3) years of experience coordinating technology onboarding, project management, process management, or risk and governance workflows
Three (3) years of vendor management, product support, or application lifecycle management experience
Experience applying network architecture, cyber security, privacy, accessibility, and system integration concepts to technology reviews
This is a hybrid role and wou

Work arrangement
Hybrid