Technical Support Specialist

Job Description:
Who We Are:
We’re Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2C, B2B and public sector organizations to unify commerce operations from product discovery to product delivery.
We’re building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth.
Our goal is to be the global backbone of commerce. To achieve it, we’re looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We’d love to hear from you.
Cart.com Fast Facts:
6,000+ customers worldwide
1,600+ employees globally
17 warehouses nationwide, totaling over 10 million square feet of space
Headquartered in Houston, TX with international offices in Mexico and Poland
Our values:
Cart.com is building a company that is committed to living out these 6 core values:
Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about.
Think beyond the box: “We’ve always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems.
Don’t give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story.
Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community.
Work together: We’ve built a team that prides itself on diversity of thought and background. Collaboration is better with contrast.
Remember to be human: We work hard, but we leave room for the people, places and things that we love.
Onsite:
This position is open to applicants or individuals who are located in or around Groveport, OH and able to work either 1st or 2nd shift scheduled with flexibility for longer hours based off of business and peak needs.
The Role:
Cart.com is looking for a Technical Support Specialist who is able to solve complex problems and provide level 2 and 3 technical support working closely with Operations, Technical Services, Application Development, clients, and vendors as required. Provide analysis and troubleshooting for complex technical problems related to operations, service management, desktop, and store support with minimal supervision.
What You'll Do:
To perform this job successfully an individual must be able to satisfactorily perform each essential duty as assigned. The requirements listed below are representative of the knowledge, skill and/or ability required. Other Duties not listed may be assigned.
Troubleshoot communication issues on computers and tablets.
Un-rack/rack network/server equipment in IDFs and MDFs.
Troubleshoot network issues
Tracing network cables
Running troubleshooting commands from a Windows computer
Understanding of subnets, VLANs, routing, etc.
Understand the difference between
1g vs 10g fiber modules
Single mode vs multimode
Fiber connectors (SC/ST/LC)
Familiarity with desktop and mobile platforms – including Windows 10/11, macOS, Android and iOS
Familiarity with scanner technology such as Zebra handheld and stationary scanners
Basic computer knowledge
Troubleshooting and problem-solving skills including but not limited to networking (wired & wireless), printing, scanner, workstation, and application issues
Excellent communication to clearly communicate between technical and non-technical audiences
Ability to create general technical documentation
Eagerness to learn and develop skills
Follow guidelines set forth by our cyber security department and other internal controls.
Work hand in hand with fulfilment center operations to support tickets for internal operational readiness.
Basic computer knowledge
Oversight of all IT inventory at the facility.
Finger on the pulse of the facility / operational ebbs and flows understand when to request equipment.
Raise awareness to Tier 2 Support team when issues seem critical to operational success.
Team-first attitude and willingness to help your co-workers provide excellent customer service.
Troubleshoot paper and label printers.
Provide eyes and hands for our remote network team.
Roll out new IT equipment (computers, printers, scanners, scales, peripherals) when projects arise.
Understands how to troubleshoot communication issues on computers and tablets.
Familiarity with desktop and mobile platforms – including Windows 10/11, macOS, Android and iOS
Familiarity with scanner technology such as Zebra handheld and stationary scanners
Able to un-rack/rack network/server equipment in IDFs and MDFs.
Able to troubleshoot network issues
Using ticketing systems, email, instant messages, communicate to all levels of internal customers.
Ability to create general technical documentation
Eagerness to learn and develop skills
Ability to lift 50 lbs, safely, repeated throughout the day.
Ability and willingness to work all major US holidays, except Christmas and New Year’s Day
Who You are:
Experience with systems documentation and system troubleshooting
High level support experience
Retail experience
Excellent verbal and written communication skills
Technical analysis and support
Demonstrated knowledge of basic hardware/software installation, configuration, and capabilities
Results oriented track record
What You've Done:
4-year college degree or technical training certification
5-8 years of IT experience
Physical Work Environment:
The physical demands described here are representative of those that are required by an associate to successfully perform the essential functions of this job.
While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to sit; stand; walk; use hands to finger, handle or feel; as well as reach with hands and arms.
The associate must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distant vision, depth perception and ability to adjust focus.
Ability to work in open environment with fluctuating temperatures and standard lighting.
Ability to work on computer and mobile phone for multiple hours; with frequent interruptions.
Required to travel in elevator or stairwells to attend meetings and engage with associates on multiple floors throughout building.
Hotel, Airplane, and Car Travel Required.
This is a full-time position. As an International Retailer, occ