National Account Executive

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.
Job Description
Key Responsibilities May Include:
Build and maintain senior-level relationships within retail organizations, positioning CHEP as a trusted partner and ensuring full recognition of its value proposition.
Lead the development and execution of comprehensive account strategies, including joint business plans tailored to meet the specific needs and growth opportunities of each retail partner.
Identify and capitalize on opportunities to improve customer supply chain performance, leveraging CHEP’s solutions to drive operational efficiency, sustainability, and cost reduction.
Monitor and analyze key performance metrics such as customer satisfaction, profitability, asset productivity, and service levels, ensuring accurate and timely reporting of account performance.
Collaborate with cross-functional internal teams (operations, finance, logistics, and customer service) to ensure seamless service delivery and successful execution of strategic initiatives.
Provide leadership and guidance to cross-functional teams and field-based representatives, ensuring alignment with strategic account objectives and fostering a culture of continuous improvement.
Act as the primary escalation point for complex customer challenges, coordinating with internal and external stakeholders to resolve issues and ensure customer satisfaction.
Drive continuous improvement efforts by identifying and implementing process enhancements that contribute to improved customer experiences and operational outcomes.
Position Purpose
The National Account Executive is responsible for directing and managing the development of strategic relationships within our top 30 national retail customers. Accountable for the growth of a portfolio representing inbound pallet flows per year. The facilitator of leading value through collaborative business planning solutions to influence key C-Level retail leaders.
Scope
Responsible for the Retail Sales, Customer Experience, and strategic collaborative business planning driving value added solutions, asset protection and advocacy with our key retail partners.
Major/Key Accountabilities
Develop, align, and execute multi-year strategies to drive revenue and gross profit through collaborative business planning.
Develop contractual agreements and strategic commercial terms utilizing the retail value framework to influence change.
Proactively cultivates relationships with customers leveraging the end-to-end channel strategies.
Be an ambassador for CHEP Canada’s core values of sustainability tied to environmental social governance (ESG)
Leverages insights to bringing innovative ideas that influence value creation.
Proactively develop a comprehensive understanding of the customer's business and needs. Conduct business review with strategic leaders and ensure internal support partners are reviewing site KPI’s with customer outlets.
Identifies opportunities to drive optimizations and new business solutions based on customers' priorities.
Positions oneself as a thought leader and trusted advisor to executive-level business decision makers.
Accountable for managing a portfolio pipeline. Meets revenue generation goals by reviewing forecasts, assessing and mitigating risks, and ensuring data accuracy within customer relationship management systems (Salesforce).
Actively seeks customer feedback regarding ways to identify and understand the drivers of satisfaction and/or dissatisfaction. Helps in the creation of long-term strategies aimed at maintaining high levels of customer satisfaction.
Exhibits deep knowledge of the industry, current trends, and market dynamics, and the competitive landscape.
Act as Subject Matter Expert (SME) support business process that support organization growth
Collaborate with commercial team members to drive end to end synergies to drive total system growth
Perform other duties, as assigned.
Measures
· Volume/Revenue/Profitability
· Customer Net Promoter Scores
· Sales Funnel / Growth KPIs / Value Creation / Share of Wallet / Solutions designed
Authority/ Decision Making
· Volume/Revenue/Profitability
· FTR / Control Ratio / IPEP Reduction / Advocacy
· Customer Net Promoter Scores
· Sales Funnel / Growth KPIs / Value Creation
Key contacts
Internal
Directors all functions
Managers all functions
External
C-Suite and Director levels in logistics, operations, customer services, category management, sales & marketing
Qualifications
Essential Qualification:
Bachelors Degree minimum
5-7 Years Sales and Account Management Experience
Desirable Qualification:
Previous Supply Chain Experience
Experience
· 5+ years of sales experience
· Proven record of selling in highly complex strategic environments
· Extended work in cross functional matrix oriented internal structures
Skills and Knowledge
· Working in complex business models, systems and procedures
· Expert knowledge of supply chain
· Leading in a matrix organization
· Personal relationship building capability
· Negotiating large complex agreements
· Innovative value proposition development
· Excellence in team building and personal development
Languages
Essential
English
Desirable
French
Objectif du poste
Le chargé de compte national est responsable de diriger et de gérer le développement des relations stratégiques avec nos 50 clients nationaux les plus importants. Le titulaire du poste est responsable de la croissance d’un portefeuille représentant revenus annualisés. Il est responsable d’augmenter la valeur au moyen de solutions de planification commerciale collaborative afin d’influencer les décideurs-cadres des clients.
Portée
Responsable des ventes, de l’expérience client et de la planification commerciale collaborative stratégique pour un budget de revenus annuels.
Principales responsabilités
Développer, aligner et exécuter des stratégies pluriannuelles afin d’augmenter les revenus et les profits bruts au moyen de la planification commerciale collaborative.
Élaborer des ententes contractuelles et des modalités commerciales stratégiques.
Établir proactivement des relations avec les clients en tirant parti des stratégies de canal complètes.
Utiliser l’information acquise pour proposer des idées innovatrices ayant une incidence sur la création de valeur.
Développer proactivement une compréhension approfondie de l’entreprise et des besoins du client. Réaliser des examens commerciaux avec les leaders stratégiques et veiller à ce que les partenaires de soutien à l’interne passent en revue les IRC de l’établissement avec le client.
Trouver les occasions d’optimisation et de nouvelles solutions commerciales fondées sur les priorités du client.
Se positionner comme un leader visionnaire et un conseiller de confiance pour les décideurs-cadres.
Responsable de gérer un ensemble de portefeuilles. Atteindre les objectifs de vente en passant en revue les prévisions, en évaluant et en mitigeant les risques et en veillant à l’exactitude des données dans les systèmes de gestion des relations avec la clientèle.
Chercher activement à obtenir la rétroaction des clients sur les façons de trouver et de comprendre les facteurs de satisfaction et d’insatisfaction. Contribuer à la création de stratégies à long terme visant à maintenir des niveaux élevés de satisfaction chez