Office Services Coordinator | University Health Services

University Health Services (UHS) is a dynamic, fast-paced college health practice committed to providing excellent health care to the students of the University of Notre Dame. The Office Services Coordinator is a valued member of the UHS team and works collaboratively with our administrators, support staff, providers and nurses. As the first point of contact for patients, office services coordinators support all aspects of services provided by demonstrating respect and dignity of the patient, reflecting the unique character of the Notre Dame community, and sponsoring the teachings of the Catholic Church.
Inventory Management
Responsible for comprehensive inventory management and supply procurement to ensure adequate availability of clinical, pharmaceutical, medical, and operational supplies.
Maintain appropriate par levels within the inventory management system, routinely monitor usage and inventory trends, and adjust quantities as needed to support uninterrupted patient care and efficient cost management.
Support compliance with organizational policies and applicable regulatory requirements related to the storage, handling, purchasing, and management of pharmaceutical and medical supplies.
Medical Records Management
Comprehensive management, processing, and coordination of medical records requests to ensure accurate, timely, secure, and compliant handling of patient health information.
Manage both inbound and outbound medical record requests, including requests from patients, healthcare providers, insurance companies, attorneys, and other authorized entities.
Work collaboratively with clinical staff, administration, compliance, billing, insurance, outside providers, and legal counsel to facilitate timely and appropriate medical record management
Monitor and maintain compliance with organizational policies and applicable HIPAA, privacy, confidentiality, and medical records requirements.
Student Care Services
Serves as the primary point of contact for students seeking healthcare, support services, and assistance with navigating available resources.
Provides professional, compassionate, and timely customer service through telephone calls, walk-in interactions, appointment scheduling, referrals, and coordination of services. Serves as a patient advocate by helping students understand and access appropriate resources while protecting their rights, privacy, dignity, and confidentiality.
Participates as an integral member of the Division of Student Affairs team and regularly collaborates with other areas within the Division of Student Affairs, Student Health and Wellness, and other University units to enhance the department’s work building connections and relationships with students.
Education and Experience
High school diploma or GED required; associate's or bachelor's degree preferred.
3–4 years of experience working in a medical office setting.
Technical Skills
Excellent working knowledge of computers, including electronic medical records (EMR) and inventory management systems.
Communication and Organizational Skills
Strong verbal and written communication skills.
Excellent organizational skills, critical thinking, and sound decision-making abilities.
Ability to work effectively in a fast-paced environment while maintaining a high level of attention to detail.
Commitment to Notre Dame's Mission
Demonstrated appreciation for and commitment to the University of Notre Dame's Catholic, Holy Cross mission.

Employment type
Full-time

Work arrangement
No