Senior Software Engineer

What You'll Do
What Makes This Opportunity Unique
At Principal, you will have the chance to work in an Agile/Lean DevOps setting that fosters innovation and experimentation. Our customer-focused approach means you will work closely with end users and product owners to understand and promptly address business needs. With a solid focus on collaboration and diversity of thought, you will be part of a highly ambitious group committed to delivering flawless solutions!
Key Responsibilities
Independently manage production incidents reported by business partners and provide resolution within defined SLAs
Serve as the interface between business and technical teams, ensuring effective communication
Document problem resolutions and new findings, updating Standard Operating Procedures (SOPs)
Assist and train business partners on system usage and functionality
Monitor system availability and communicate outages to relevant teams
Resolve complex system problems and triage issues to appropriate technical teams when necessary
Implement quick fixes to maintain system availability with minimal downtime
Analyze, maintain, implement, test, and document system changes and fixes
Deliver training to new team members and other teams on business processes and applications
Manage overall workflow, including distribution of tickets and categorization of work items
Develop permanent resolutions for recurring issues and build automation for repetitive tasks
Serve as a domain expert for various applications and functionalities to assist business users
Requirements
4-6 Years demonstrated ability in Software Development
Bachelor’s or Master’s degree in Computer Science, Technology, Engineering, Mathematics, or related fields, or equivalent professional experience (B.E. / B.Tech / M.S. / M.Tech / MCA).
Abilities
Outstanding problem-solving and analytical abilities
Strong documentation skills
Superb communication and interpersonal skills
Efficient time management and the capacity to work autonomously
Positive attitude and interest in learning quickly
Great teammate with a stretch outlook
Ability to train junior team members
Other
Who You Are
Proficiency in various applications and their features
Domain skills with a willingness to learn quickly
Proficiency in SQL and understanding of databases
Familiarity with MS Office and SharePoint
High competence with excellent problem-solving and analytical skills
Good interpersonal skills and the ability to influence collaborators
Competencies
Make sound business decisions
Embrace change
Build strong partnerships
Achieve results
Act strategically
Cultivate and lead talent
Additional Information
Why Principal
At Principal, we provide an environment where your knowledge and enthusiasm for security can flourish. If you are prepared to become part of an upbeat group dedicated to excellence and innovation, we want to connect with you!
Our Engineering Culture
Operating in an Agile/Lean DevOps environment, we have encouraged a culture of creativity and experimentation throughout our development teams. As a customer-centric organization, we engage closely with our end users and product owners to understand and promptly address new business challenges. Collaboration is fundamental to all aspects of our work – from the products we produce to the exceptional service we extend. We are driven by the understanding that a mix of ideas, experiences, and viewpoints is key to designing excellent products and experiences for our customers. Join our highly ambitious team dedicated to delivering flawless solutions!

Work arrangement
No